Business ProfileforPacific Plumbing Co

This company was sent to me by my home warranty company for multiple issues. They sent someone out on Wednesday, who left claiming he would be back with parts. Thursday they did not answer the phone. Today (Friday) I received a call to inform me that they had the valve and wanted to send someone out to replace it. When I asked if they planned to inspect the drainage issue probably, ***** became upset and began asking the same question over and over “did he inspect the sinks.” She would cut me off and repeat the question. She would not listen to my answer that every time it backs up it backs up in 3 places together, and that checking underneath one sink was not going to find a problem that was common to all 3 locations. ***** apparently was upset enough with being questioned about the company’s quality of work, that after she hung up on me the company then submitted false paperwork to the home warranty claiming that the laundry room that the valve they were ready to replace was in is not part of “the main subfloor” so they wouldn’t have to do that job anymore. I have no idea what they are claiming with it not being part of the main sub-floor. The room is in line with a bathroom and my child’s bathroom. The entire house is attached, and on an elevated floor. In short, the company did not want to do the full job they were contracted to do by the home warranty. When questioned about part of the job, they lied to the warranty company to get out of doing even the part that they wanted to do.