Business ProfileforTire & Wheel Center

I went and purchased rims on a lease from wheel and tire center. The rims that the sold me were damaged but I was unable to notice the damage until I went and serviced my vehicle and my wheels were then rotated. My wheels were unbalanced after that so I took my vehicle to a local tire shop where they had then took my tire off and told me the wheel was unable to be balanced because it was dinted from the inside of the rim, to take the rim back to the place I purchased them from. I then did so and I asked for her to replace the wheel that was damaged she told me she could do so then I wheel and tire center to then replace the whole set of rims and I’m willing to pay any difference. The worker from the wheel and tire center told me she was then going to talk to the owner and she’ll reach back by Monday. She then didn’t reach back I had to call back in and I was told the owner was out of the state for a family emergency, he’ll return in a week. I reached back out in a week and I was told again she got stuck out there and his flight was canceled that I needed to wait a few more days so I did so. I called back in a agin and was told the lady was out because her it was her day off then I called again the next day and she was in the hospital. I called 3 days later looking for the owner once more and he was now in the hospital having surgery. So I took matter to ***** the financial company and they told me that I had to have the wheel and tire center except the return in order to give me my full refund for the damaged items. The lady at the wheel and tire center told me she can no longer help me because I took the matter to ***** that she has nothing to do with the rims anymore. I’m just looking for a full refund because I was sold damaged items and the tire center knew that because they told me if the wheel doesn’t balance they place it on the back of the vehicle so we can’t tell that it has damage.