ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for planet fitness on march of 2024 and was told In order to finalize my membership, I had to upload a picture of myself to complete my membership since I didnt, I assumed my membership wasnt active and was not gonna get charged. It wasnt until June 28, when I noticed in my bank account that I got charged nearly $200 planet fitness and was told those charges were mostly late fees when I told him that I never finalize my membership. They told me that it didnt matter even though I never used their services and refused to refund me, I contacted my bank to issue a refund. They told me that they were using my account number and routing number at first. Then they switched to start charging my debit card when I never gave them authorizations charge my debit card I feel they committed fraud by doing soBusiness response
07/03/2024
Hello-
In accordance to complaint ********, Unfortunately the consumers concerns seem to be with a location outside of our franchise as we could not locate his account. Can we verify the home club?
Thank you,
Customer response
07/05/2024
The address is *************************************************************************************;Business response
08/05/2024
hi ********, he received his agreement in the email provided to us. In addition to this, he has had a previous membership before and processed a cancellation properly.Lastly, the transactions have not been processed and most of the fees he is seeing are probably from his bank due to insufficient funds. The Debit Card is an alternate form of authorized payment per his signed agreement, so for these reasons, we can't provide a refund.We can process a cancellation and waive all fees he still owes but no refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.