ComplaintsforSerramonte Volkswagen
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I leased a car from this dealership and also paid for an "excessive wear protection" policy to ensure no surprises when the car would be returned. The car ended up being a total loss from an accident which was 100% the other drivers fault (i got rear-ended at a traffic light). When the insurance and lease details were resolved, the car company informed me that i can reclaim the wear insurance because it was not used and less than 12 months had passed. When i called the insurance company they informed me that the policy was never submitted to them by the dealer and i have to request my money back from the dealership. I am trying to get my money ($1,400) back now for over a month and getting promised call backs, checks etc. but nothing happens. I think this is fraud.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.