ComplaintsforColma Cremation and Funeral Service

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Six months ago, My husband/ partner of 42 years got Covid and fell in our home and died.I picked Colma Cremation in Colma A and paid for his cremation. I also paid for his ashes to be spread at sea. After numerous monthly phone calls, about 2 weeks ago, I was informed his ashes were spread at sea and I would receive a certificate stating the longitude and latitude of his scattering.I have received no such certificate and I dont know if said scattering even occurred or where his ashes are today.This business never called me, I always had to initiate contact. That the scattering took 6 months makes me suspicious. That the service made no attempt to contact me- ever, also makes me suspicious.Can BBB look into this issue for me? To lose your mate of 42 years is heartbreaking; to not know what this service did with his ashes is too much to bear!

  Business response

  06/27/2024

  Please see the attached

  Dear ****************,

  
  

  Our thoughts and prayers will continue to be with you on the loss of your beloved husband, ***********************.

  
  

  I am following up to make sure that you received the certificate of scattering dated April 19, 2024, which was mailed to you on May 9, 2024.  A copy of the certificate is attached.  Please let us know if you did not receive it.

  
  

  Please be rest assured that our funeral director, ***************************, personally scattered your beloved husband's cremated remains.  The certificates were sent out for printing, and did take awhile for us to receive them.

  
  

  I am also responding to your concerns filed with the Better Business Bureau.

  
  

  At the time you made arrangements for ****'s scattering, I mentioned that it could take a few months since we wait for at least 10 or more other loved ones for the scattering.  We schedule the scatterings according our funeral director and captain's ********* and of course the weather is a factor.  I also mentioned that we would contact you of your husband's scattering, and I apologize that you did not receive the message earlier.  You were always welcome to call to check on the status, and you did that.

  
  

  I know this has been a very difficult time for you, and I hope I have provided you with the information you need.

  
  

  If you have any additional questions, please let me know.

  
  

  Blessings to You, ******, and Zoey ***************** style="color: rgb(66, 66, 66); margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">*****************************

  Funeral Counselor

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩