Customer ReviewsforJV's Grooming

Jv's grooming and boarding is the best....using them for years...no problems ever

A sincere "thank you" and appreciated client for their honest feedback. as always we strive to give our customers and their pets the best possible experience while under our care. 

Bad communication with the owner and his sister. sister gave us one price on phone for boarding 2 adult huskies from Thursday to Monday. On Monday while picking up we were charged $155 more from the phone call price. We were never even asked the weight of our dogs when booking. The sister gave us a price regardless. The owner did not try to make things right even after acknowledging that his sister made the mistake. We were told information was on ******** and in his brochure. We didnt know we needed to review his ******** and we werent given a brochure. We booked over the phone and when doing so I believe customers expect that the person representing the business is relaying correct information to the customer requesting it and its not my first thought to go on ******** to find out if the worker was right or wrong or read a brochure we werent aware existed. A simple miscommunication by the owners employee is not the fault of the customer but the owner made this issue our fault. We should have been given the price we were told when booking the reservation while also being made aware of what the accurate pricing was, any add ons and any suggested reading of brochures or other information for future bookings but instead the owner didnt even attempt to rectify the situation, just blamed it on us for not reading information we didnt know existed.

Our ********************* Services and Rates may change from time to time. Yet when booking any services we will attempt to notify you of these changes,it is the clients/customers responsibility to check back in our offices, websites, brochures, informational hand-outs, or social media, or a phone call to the office regularly so that you are aware of our most current ********************* Services, and Rates. However, we do have posted information about our policies and procedures for most of our services we provide. it is also highly recommended that our clients/customers ask their concerns to us ASAP as we will try to accommodate them with our best practices for them and their pets while under our care. Furthermore, I reached out to this client via a phone call the same day after their pets being discharged and they left us a message to call them back. I the owner of ****'s Grooming talked about the miss communication of the issue and apologized for this issue and miss communication on behalf of my staff and for my business though seemed they didn't want to accept my apology over the phone call since I was not aware of the "miss quoted" charges that my staff had done upon the booking. Yet upon being discharged and collecting payment there was no problems nor taking payment that day after all.