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ComplaintsforEssential Air
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for an air purifier after reading reviews and an article comparing them. Essential Air seemed like a good choice so I placed the order April 22, 2024. It was delivered and I received an email saying my product had arrived and the email shows the product I thought I was getting. The item that was delivered was a much cheaper product and when I looked it up it is not what I ordered at all. I paid over $100 for something but I received an item that I can buy at ******* (exact item) for less than $40. The company wants me to pay to send it back and has not offered to send what I ordered OR offered a full refund. Why should I have to pay anything for something that is THEIR fault? This scream scam!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.