ComplaintsforGlobe Air Crafts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Nov. 13, I ordered 2 air globes for my 2 young grandchildren from this company, and paid $84.94 on my Paypal account (order #********. I was given a tracking number. On Dec 3, I sent this company an email, stating that I had not received this order, and that there had been no activity on the tracking number given. On Dec. 5, I received an email from this company, stating that they would send a replacement at no additional cost. In Dec 6, I received another email from them with a new order number, #******, with a promise of sending a tracking number later. I never got another email from them, and no tracking number. On Dec. 14, I received the globes. I immediately saw that these globes would not be safe for my grandchildren, as they were full of holes that they could get their little fingers caught in. On Dec 16, I sent this company an email, requesting an RMA number in order to return these globes, as a stated procedure on their return page. I also left a voicemail. I did not get a response to either message. On Dec. 18, I emailed them another request, with an explanation, for a return. No response. Today, Dec. 19, I called again. My calls have never been answered, I am always told there isn't anyone to answer the phone, and a voicemail is requested. I did not leave another voicemail. I am trying to move on this quickly because this company's return policy states returns must be made within 30 days. Some of the emails they sent went to my wife's email. Hers is *********************** Mine is ******************* I tried to send a copy of my receipt for these globes in this complaint, along with copies of emails sent, but am unable to do so. The prompt says they are too large.Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Have been emailing this business since 11/14/23 on order placed that day for a product offered ( Flying Spinner). I have requested shipping info and when I go to that link, it says label made but not yet shipped. Vendor keeps saying it was shipped. I have been waiting since 11/14 to get this product and feel like I am being scammed for the $48.98 charge for the product and another charge for $9.99 I don't even know what that is for. All that I get from them seems to be not true and it seems they have no intention to ship the product, if it even exists.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.