ComplaintsforK.V. Collections
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 01/07/2024 I ordered a treadmill online and paid for it with a credit card. After not hearing anything about it, I found 2 email addresses and contacted them about my order. I was finally given a tracking number. Checking the tracking number I find that my treadmill was delivered to an address in Brooklyn, **. I called the phone number ************** to find that it has been disconnected. I was under the impression that the treadmill was coming from ********** but it came from *****(?), I don't have it and am certain I have been scammed. I would like my money back. I have expressed this in my email conversation to them with no reply.The tracking number they gave me is:www.17track.net/en LV938537717CN delivered in Brooklyn, ** today The order number for the treadmill is:2024010723210296 Amount paid:$39.99 +***** for ***** Overnight Shipping + 3.00 for insurance $52,99 paid in full on my credit card Email addresses:********************** ************************* I have used both addresses.Business response
02/13/2024
Hello BBB,
KV Collections company was shut down in December 2022. Prior to the shut down, we mainly sell blank garments and only garments.
I have no knowledge of the consumer was complaining about.
Customer response
03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.