ComplaintsforSecure Lyfe

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered a night vision camera for a scoop a when I received the product the camera would not come on. So I ask for a return an refund through companys email an I got email that said someone will help you in 24/48 hours, well I have sent 6 Emails an all I get is same response, someone will be with you in 24/48 hours but no one has called.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a pair of night vision binoculars on Nov 28th. I believe, give or take a few days. When I received the product it did not work. You could tell it had already been opened by someone. When I contacted the company they offered to give me half my money back if I would keep the product. Their return policy says they take returns for the first 30 days witch I'm clearly within. *** asked for the return Information on 2 separate emails and have not heard anything. It has been 5 days now and it's clear these people are a scam and I'm not getting a refund.

• Initial Complaint

  12/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/06/2022 I was researching about wildlife trail cams because I wanted to buy a cam for watching birds. ************** came up in my feed. They looked like an honest company with very good reviews. I should have done better investigation of this online business, because the reviews were fake or stolen and it is impossible to leave this company a review on their website. I ended up purchasing a trail cam from them. I received my trail cam on 12/14/2022 and noticed the packaging was not factory sealed. This was worrisome as I had been lead to believe my cam would be new and unused. I read the instructions carefully and no matter what I did the unit would not turn on. I tried changing batteries, using the power cord adapter, turning it on in a dark room etc etc. I communicated this to SecureLyfe. They responded: Hi ****, We test and inspect each and every unit prior to shipment to make sure they are fully functional and in the best condition. Would you be able to take a quick video recording of the issue? We want to see the device in action so we can provide the appropriate troubleshooting as necessary or as applicable and for documentation purposes. www.************** Hello********..(Please also read my detailed email to you from yesterday). I just have one more question for you...If the product I paid for from you is indeed new and unused in the box, from the maker of the product...Why would you open the box and test the product? It should have a warranty. This tells me that I am right... that the product you sold me is not new from factory. You never disclosed that on your website. In the US, products sold used must be listed "used" and sold "AS IS" if there is no warranty. **** **** This company has scammed other people. They have a suspicious Facebook page and Instagram page too.

  Business response

  01/26/2023

  Business Response /* (1000, 5, 2023/01/19) */ Hi ****, Good day! We're so sorry that you had to escalate the issue and we apologize for all the inconvenience that this has caused. Please be informed that the chargeback you filed had been accepted on the 10th of January, and, thus, a full refund had been issued. Should you have any questions or concerns, please feel free to let us know. Kind regards, Jinina M. Customer Service Representative The SecureLyfe Team ****************** Consumer Response /* (2000, 7, 2023/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩