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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
5/26/24 ********************** Hello, There is one item still missing? I can't send the items back until the missing item is received. Please advise on the missing *********** return shipping label, as I cant inquire an additional inconvenience this has caused me. 5/22/24 at ********************** Hello, Do you have a return shipping label? Also, 5/21/24 I received the 2nd to last item & still missing 1 more final item that was ordered. I will send the items **** as soon as I get your return shipping label. 5/21/24 ****************************** Please send the item to the following address: Return addressU.S address: ********************************************** Consignee: ***: Please offer us the tracking NO. of the parcel after you send it back, after we can get the item back, we will arrange the refund to your account asap. Thanks. 5/20/24 ********************** I do not want $120 US nor credit for less than what I paid $304 minus $33.94. I need $269 returned back to my KLARNA account, via check, Zelle &/or ******* 5/19/24 ***********************wrote: You may suggest. I am informing that I would like to return all but 1 item that is currently here in my possession. Which is the white linen button down dress May I remind you I still only rcvd partial order. I am still missing 2 items? On 5/16/24 ***************************** wrote: We suggest that you keep the item and would be happy to refund 120 USD or offer a cash coupon of 125 USD as compensation. Cash coupon equals cash. It is convenient to buy other items on our website at any time. Please advise if you agree with this approach. On 5/15/24 ************************* 5/7/24 *****************************> wrote: Dear Customer, Please kindly provide us a pic of the item you need to return for confirmation.Thank you very much and hope to hear from you soon. On 5/6/24 *********************** wrote: These items are no longer needed and need to be returned at full regular price paid. Please advise on return address or shipping label? Thank youInitial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase and the clothing didnt fit correctly. So i contacted the company via email per the request of their website. They offered to return to me $30 and to keep the $80 of merchandise however i said no because the clothes did not fit properly. They said to return it and provide a tracking no and with that they would refund me asap. They have no refunded me and they have received the clothing back, they will no longer answer my emails and their number is no longer working. Return address U.S address:**************************************************************************************************: ***
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.