![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHelpely
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 10/24/2020 I received a survey prize of cookware and was to pay $1.95 for S&H. Then to my surprise I was charge $1.95 Plus $99.95, then another $99.95 on 10/29/2022 and another $99.95 on 10/30/2022. They in return told me it was for a Fitness Program I signed up for in which I didn't. They also said that they do not offer refunds. That is so wrong on how they are handling business. Then for then to tell me that my membership is now canceled not to worry I will not be charged anymore. In our conversation nothing was said about any cookware. They have offered to send a free ear pod pro because the don't do refunds.Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They charged me for the shipping of an alleged prize. Once I paid the shipping fee, they changed the wording to indicate that I was in a raffle for the prize. Then I saw 2 charges to my card: the one I authorized and one 99x greater that I did not authorize. When I called their Customer Service line, I was hung up on 3x, 1 of those times by an alleged manager. I have filed a dispute with my CC company, and I anticipate that the charges will be reversed, but this company needs to be put out of business. What they are doing is shady, at best.Initial Complaint
09/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
September 24. 2022 I received a survey prize of cookware and was told to pay $1.95 for S&H Only to be charged the $1.95 Plus a additional charge of $99.00 The company is online. offers no phone number the website "helpely" only offers a way to cancel a membership which I never signed up for. But does not offer a way to request a refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.