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ComplaintsforWheel Pros, LLC
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Complaint Details
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Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 22, 2022, I purchased a Warn winch from www.4wheelparts.com, Order Number: SO1470196. I received the winch on January 03, 2023, It was an open box that Warn sent to me that has loose chassis bolts and was also damaged in shipment. I have wasted 6 hours of my time on the phone, sending emails, and driving 90 miles round trip for the "Return Guarantee" at the store which cost me an additional $25 in gas and 2.5 hours only to be told they cannot accept the return. It has now been 20 calendar days since my first email and phone call to get this taken care of. On January 6th I was able to get through to customer ********************** after a ****** wait on the phone and was told I would get a return label emailed to me so I could send this product back to Warn. At this point, I have not received anything from 4WP to facilitate the return. When I went to the ********** store to do the "guaranteed return" I spoke with sale manager ********************************* who said they cannot accept damaged returns at the store. ****** also told me I would be contacted shortly by someone working on the return, then gave me a fake email address to contact them if I didn't hear back. False advertising 4WP ************************************************************* . Here's a video of the loose bolts **************************** I emailed Warn and they said to return it because of an issue with this particular product, they are on a sales hold.Initial Complaint
12/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Kind of a long explanation so I'll give a quick synopsis. Payed $3,800 to have rear axle fixed which was supposed to take one day and it took 2 months. Get the rear axle back finally and put it on my truck and it goes out within like a 100 miles. **** them and speak to regional manager and he's supposed to call me next day and never does. They were supposed to come get the vehicle to have it looked at "to see if it's anything they did..." it was the same thing they repaired. Never came and got it and it's been weeks ago since i talked to them. I own my own construction business and that's my main tool. Well withought having a truck for this long and having to borrow and rent other trucks I'm pretty sure I'm gonna go bankrupt and loose my business. Not to mention whatever comes after that. Like house,the truck.., my car, and etc.
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Contact Information
Customer Complaints Summary
231 total complaints in the last 3 years.
39 complaints closed in the last 12 months.