ComplaintsforCalpak Corporation
Business Services
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I purchased a Calpak backpack from The Container Store at the end of February 2024. The zipper on the back of the bag started to split around June/July, only 4-5 months later and I reached out to Calpak shortly after as there is a warranty for this bag. I provided photos, they said that I was eligible for a replacement and had to pay a $9.95 fee. The only option they provided was ******* which I do not and refuse to use as someone hacked into my ****** account over twenty years ago and they will no longer allow me to access the account to it's full potential/through my bank account. I do not trust that company. That said, I asked for Calpak to provide me with another option for the replacement fee of $9.95 and they refused, now ignoring all emails from me. From what I have read, they are violating the ************************* Act. Is there anything you can do to assist me with this matter?Thank you,*******************************Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
CalPaks Deceitful Return Policy and ************************ *********************** return policy is a scam. They shamelessly charge $11.99 for returns, which is outrageous on its own. Their website deceitfully claims you can return multiple items in one package for the return fee, but conveniently leaves out that this doesnt apply to multiple orders. This omission is a deliberate attempt to mislead customers.This is a blatant money grab.Their policy is ludicrous why should anyone be charged extra to return multiple items from the same order in one package in the first place? **************** was an absolute nightmare. They were flippant, avoidant, and outright refused to acknowledge the absurdity and deceitfulness of their policy. Their dismissive and unprofessional behavior was infuriating.Stay far away from CalPak. Their return policy is a rip-off, and their customer service is atrocious - and the bags are poorly constructed. Dont waste your time or money on this dishonest company.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order (*******) on 2/4. The order total was 156, but because I was referred, I got $25 dollars off, which brought my total to $131 before taxes and fees. On the same day I decided to refer my friend because I really liked the stuff I saw. While referring that friend an pop came and stated:"Earn 100 points for a review. For verified purchasers only.Give $25, Get $25 Send a friend $25 off their first qualifying CALPAK order ($150+), and you'll get 500 points ($25) for each successful referral! Keep referring friends, and keep stacking credit.Make. It. Rain."So my friend then places an order (*******) on 2/4/24 as well. The order total was $158.80 before taxes and discount. Since I referred him, he also got $25 dollars off, bringing his total to $132.80. This now leads me to this complaint. It has been 96 hours since this has taken place. I spoke with the customer service rep ***** today, who stated I should receive it within ***** hours. I explained that it had been 96, and then he said, "Oh, it's because he didn't spend $150 after the discount. I explained that the policy doesn't state it's $150 after the discount. Then ***** proceeded to call me the wrong the wrong and say he was my only point of contact that could help and that I was not getting my referral bonus. Overall, it was a horrible experience and one of the worst customer service experiences I've ever received. I am a workforce analyst for a living, and if I witnessed any of our reps doing something like this, they would be in a lot of trouble.Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a bag from CalPak online for $150+i recieved an email and text saying it was DELIVERED on Wed at 1;15 by FedEx.it was NOT delivered.now....i cannot get a response from them. Even when you call, all you can do is leave a VOICEMAIL they do not provide the courtesy of a live person to talk with to resolve your issue. this is HORRIBLE customer service and clearly is a scamInitial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a bag at CALPAK called the *********** in the color Chocolate. I realized after purchasing that I purchased the wrong color. I thought no big deal I can simply return. I emailed CALPAK support and asked if they could cancel the order but they said that once you purchase you will have to wait for it to arrive and then use the return portal. I then asked if I could return the wrong color item I bought and they said yes and to simply use the portal. I went ahead and purchased the color I liked under the impressions from CALPAK support that it would be a simple return of the other item. Once I received both items, I went to the return portal and saw that I was not able to return the "wrong colored" bag that I purchased. Upon inquiring with support, they said that it was their fault and that they didn't realize it was a sale item and those cannot be refunded. I then explained that if I had known that when reaching out to support I would have never purchased the second bag. They simply shrugged it off despite me being now down an extra $110.59 for a bag I did not want and was deceived by Calpak support that I could simply return it when I received it. This is fraud especially since support told me a return could be done and support staff did not do their due diligence to let me know the order was a sale item and therefore not returnable and I have now given them more business by purchasing a second back due to the deception by the support staff!Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received this same bag as a gift in 2019. After a few months, the zipper broke. It was returned to Nordstrom and replaced. I used this new bag for only about 6 months and then it sat in my closet for 3 years having not gone into the office for that time. After about a year the exact same issue is happening with this bag where the zipper is damaged and splitting. A local shoe repair store said they could repair the bag if I could provide them a replacement zipper from CALPAK since its not a standard size. I reached out to the company (via email per the website) for a resolution and was refused citing the reason they, do not have additional replacement parts for this type of repair. There is no customer service line available to escalate beyond this. Since there was clearly a defective part at the time both of these bags were manufactured given a replacement zipper cannot be provided, Im now seeking replacementInitial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a calpak Hard case luggage about 2 Years ago. American airlines broke the handle and dented the case. A zipper inside is broken too. American claim normal wear and tear. I asked Calpak to assist and state if it was or wasn't normal wear and tear. The morons who handled my emails were just that, morons, and I called them out on it. ***** and ********* are their names. They offered to assist and later claimed they won't assist because I called them morons. A moron is someone of low intelligence and that is exactly what they are to me. That isn't derogatory or even rude. It is how I feel. I would appreciate it if The BBB could help me resolve this issue. Either Calpak assists so My claim with American is resolved and they live up to their warranty or replace the luggage with equal or better luggage and reimburse me for the damaged items in the suitcase as American should. Thanks!Initial Complaint
03/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
November 9 2021, Purchased Ambeur Medium Luggage for $245. After first checked trip the luggage came back broken. The company replaced the luggage the following:"We can process your claim in the following two ways:1) Please send us your item to be repaired or replaced at your own cost. If you ship the item back to us for repair/replacement you will still be covered under the standard warranty period. Shipping to our warehouse is not covered but once we repair or replace the item we cover the cost of shipping back to you.2) If you would like to avoid shipping your item, please confirm via reply email that you are agreeing to a one-time exchange. The one time exchange is available for customers that prefer to not ship the item back to us. The reason the warranty is forfeited in this policy is that if an item isn't shipped back it can be used for multiple warranty claims.I chose #2 because it was almost half the cost of the luggage at both *** and ***** to return the broken luggage so i received a replacement but without the warranty. The replacement luggage, after one checked trip, returned broken in the same way. I understand it is not under warranty and did not expect a replacement, but I did write a review for their website because I had been looking for bad reviews or even medium reviews of their products and could not find ANY. They have acknowledge my review (which does not mention the warranty) and only describes the quality of the product, but they will not post my review. The exact review that I would have liked to see when considering the product originally. It does not seem like correct business standards to be able to filter out the bad reviews if they are verified purchases based on real experiences. I think they should be investigated for false advertising, it sounds like a lot of people have commented on their cheap products and they are preventing that information from being published.Initial Complaint
12/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a bag that has been advertised by the Calpak company on many social platforms. I purchased on Nov. 5 order #******. When I received the bag, it was not the same as the one shown . I sent an email asking for a refund. Finally someone responded and said since if items are purchased on ******** or InstagrM, they aren't eligible for a refund. So I looked at their return policy and no where does it say that. I have tried reaching out multiple times and no one responds at all now. My purchase was $98 and if they won't honor their return policy they shouldn't advertise on social forums and link it to their website.Initial Complaint
09/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Last month, I spent **** on a Mauve Laptop backpack and a ******* tech organizer. They arrived with clear ******* (the band inside of the tech organizer is broken. It is not sewn down as it should be. The zipper on the ******** **** and *********** I contacted them ************ and they looked me up by my address because I did not get an order number. I was told I would receive ************ for both items and that I could dispose of the defective items. They also told me I would receive a shipping email in a day or two when it shipped. I called back five days later, and they said they did not send any replacements. They could not find my original order in the system and nothing under my address. ***** that's weird because just five days before, the woman I spoke with had no problem finding it. I even emailed on my ********* email to see if they could find it and they still said nothing was under my address. Someone deleted it or it was deleted by mistake because how is that even possible? I am not looking for money, I am looking for my products.
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.