Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought some *******. Liked a certain kind. Exchanged right away using the site for a new order minus the ones I was returning.They took off the charge for the ones I was receiving with the promise I would send back by dec 1st or they would charge me.Two days later, didnt receive shipping label or instructions, contacted them by email.. someone answered 3 days later and said the email is coming.The email with return info link was broken. I reached out again and again and again to get instructions to return or working shipping label. Have not received response.Its been a week. And I wont have time to return by due date at this point. None responsive company, need a response immediately to send back my merchandise.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of pants on 10/10/24. When I received the item, it did not match the photos on the website. I contacted Talentless, who said they'd exchange the item. I mailed the pants back to them. Cut to two weeks later, they sent me the wrong pants again. It is obvious that the photos on their site are just inaccurate. After this, they stopped responding to me and I am not able to return the item for a refund via their website, even though it's still within the return window. I've been corresponding with them for weeks and over a dozen emails all for a pair of overpriced sweatpants. In the meantime though, I noticed they discounted the sweats on their site as final sale and updated the photos of them. Shady shady!

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of pants on 20 August 2024 and paid by credit card. I have not received the order and there is no tracking as *** have not received the parcel from Talentless.I have sent three emails to Talentless and have not received any response.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought clothes from the company, tried them on once and returned them. I emailed them when I hadnt heard anything on the return, and they responded saying their quality control team wont accept the return because of the smell of perfume. I did not spray perfume on the clothing, I only tried them on once and did not wear them. They responded saying it fits under their return policy, but no where in their policy does it state smell of perfume as a reason not to return and refund my money. This company refuses to refund me when the clothing are in unused condition and fell into their return window.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 t shirts for my husband. He tried on one for less than 10 seconds and we sent it back for a refund because he hated the fit. We did not even try on the other two. Today the package got returned to it stating that it was not in new condition and had a perfume scent. After reading about other peoples experiences on here who had the exact thing happen to them, its now apparent that this company is a complete scam. Its unethical that you would refuse a refund with a blatant lie about the items condition. DO NOT GIVE THIS COMPANY YOUR BUSINESS. Absolutely disgusting.

  Business Response

  Date: 04/16/2024

  Hello *****,
  Upon reviewing your recent comments, we acknowledge your disappointment and frustration regarding the outcome of your return request. Our return policy is clearly stated on each product page prior to purchase. It's crucial to emphasize that all returns undergo a quality inspection to ensure the returned item(s) are in optimal condition before processing the return request. Items must remain unworn, unaltered, and in impeccable condition, devoid of any odors.
  Regrettably, we are unable to accept the return of the item due to its use or exposure to scented perfume.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a large purchase, tried on and put all pieces that didnt fit directly back into their original packaging (each in their own plastic bag and then the shipping box). We returned the items on time and they have been returned to us with the claim that they have pet hair on them. An absolute lie. This company is scamming. The company is now ignoring our attempts to contact them. They should be shut down.

  Business Response

  Date: 03/12/2024

  Hello ***********************,
  
  Regrettably, we were unable to locate an order associated with your name or email address. While we are keen to assist you with your concern, our support is tailored to customers directly connected to their respective orders. Feel Free to reach out to customer service ******************************* providing order number details to best further assist. 
  
  Thank you for your understanding.

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sweatpants for $90 on 12/16 for my 17 year old son for Christmas. He tried them on Christmas Day and they were too tight. I put them back in the original packaging and emailed Talentless on Christmas Day on how to return them. I had to follow up twice. Once they responded I returned the sweatpants which had been tried on for 10 seconds. They are refusing to accept them because they say they are not in new condition and have a scent. They are in the exact condition they sent them to me in and they do not have a scent. I contacted them and all they will say is our policy is clear sorry. They are clearly lying so as not to give refunds. The pants were tried on for 10 seconds and were way too tight. Thats all they were used for.

  Business Response

  Date: 02/15/2024

  Hello *********,
   
  We've carefully considered your recent feedback, and we truly understand your disappointment and frustration with the outcome of your return request. We acknowledge your promptness in initiating the exchange, and we regret any misunderstanding regarding the condition of the garment. 
  
  Our goal with our quality control processes is to make sure that all returned items meet our high standards and are ready for resale. Unfortunately, after a thorough check, we found that the garment didn't meet these standards and couldn't be resold due to its condition. 
  
  We know you might not agree with our decision, and we're really sorry for any inconvenience this has caused you. Please know that we made this decision following our return policy, and our main aim is always to maintain the quality that our customers expect from us.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ordered a sweatshirt for her boyfriend for Christmas. Unfortunately they broke up when the item was received. The item was NEVER taken out of the package! I requested the item be returned. I was advised I would only receive a store credit. The item was mailed back on 12/19 and was not inspected until 1/3. I emailed them asking where my store credit was. It was at this time that they advised the following:The following issues were identified with the garment: [Please select the items of concern and disregard the rest.] Not in New Condition Showing signs of human/animal hair within the garment and/or hair-like fibers within the garment AGAIN, this item was never even opened! I received the item back today, 1/8 via ***** and inside the bag was a quality control sheet stating the item is not in new condition and it is scented - cologne/perfumado-colonia. Im not exactly sure how something that had never been taken out of the original packaging can be in not new condition and can smell of cologne. I removed the item from the package and it smells like new and there are NO fibers or human hair anywhere on the sweatshirt!!!

  Business Response

  Date: 01/27/2024

  Hello ********,
  
  Our return policy is readily available on each product page before completing a purchase. It's crucial to underscore that all returns undergo a comprehensive quality check to guarantee that the items being returned are in flawless condition before initiating the return process. The items must be unworn, unaltered, and in pristine condition, devoid of any odors, stains, makeup, bodily fluids, or similar concerns.
  
  Unfortunately, we are unable to accept the return of the item due to its current condition. We apologize for any inconvenience this may cause, but we staunchly uphold our policy regarding the condition of returned items.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2023 I received a package from talentless that included two pairs of shorts, a pair of sweatpants, and a sweatshirt. This package arrived at 1:14 PM. At 1:37 PM that same day, I submitted an exchange for the sweatpants because they were one size too big. I tried them on for approximately 20 seconds and put them right back in the bag to return them. A few days ago, I received a text from Fed-Ex that said I had a package on the way but I was unsure of what the package was because I had not ordered anything. To my surprise, they sent back the sweatpants with a crumpled paper on the inside of the package that said my garment did not pass the quality control, claiming that it was not in new condition and scented-perfume. What baffles me is that I did not submit this return a week later and could have worn the pants multiple times, it wasnt even hours later. It was 23 minutes after the package arrived at my doorstep that I submitted for an exchange, not even a return. Talentless put a hold on my card for the cost of the sweatpants and I am now being charged again for these sweatpants. I have attempted to call their customer service number numerous times and have been sent to voicemail every single time. This is a disgusting way to run a business and their quality control needs to be reevaluated. Quite frankly, the pants smell like dirty plastic and wet paint. There is not an ounce of perfume that would have ever made it on these pants and they are surely in new condition. This is a scam and I would like for this to be made right, both for me and other customers who may face this same, frustrating issue.

  Business Response

  Date: 01/27/2024

  Hello ***,
  
  Our return policy is easily accessible on each product page prior to making a purchase. It's important to emphasize that all returns are subject to a thorough quality check to ensure that the items being returned are in impeccable condition before the return process is initiated. The items must be unworn, unaltered, and in perfect condition, without any odors, stains, makeup, bodily fluids, or similar issues.
  
  Regrettably, we are unable to accept the return of the item due to its current condition. We apologize for any inconvenience this may cause, but we firmly uphold our policy regarding the condition of returned items.

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21093121
  
  I am rejecting this response because I am not the first person who has reported this exact, same issue, down to the reasoning for the return being rejected for a perfume smell. You are totally scamming people and it is extremely unethical and unprofessional for a so-called business to handle matters in this way. 
  
  Sincerely,
  *****************

  Business Response

  Date: 02/15/2024

  Hello ***,
  
  After reviewing your latest comments, we understand your disappointment and frustration with the outcome of your return request. We acknowledge your promptness in initiating the exchange, and we regret any misunderstanding regarding the condition of the garment.
  
  
  Our quality control processes are in place to ensure that all returned items meet our standards of quality and are suitable for resale. Unfortunately, in this instance, upon inspection, the garment did not meet these criteria and was deemed unsuitable for resale due to its condition.
  
  
  We understand that you may disagree with our assessment, and we apologize for any inconvenience this may have caused. However, we assure you that our decision was made in accordance with our return policy and with the intention of upholding the quality standards our customers expect from us.

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21093121
  
  I am rejecting this response because:

  The funny thing is, they did not even have a smell. When I received the package back, the pants smelled like the plastic bag they had been in. There was no way for them to absorb a smell of perfume because they were removed from the bag for less than 10 seconds, then placed right back in to be sent back. It is absolutely mind boggling that your company is so beyond greedy that you wont even allow customers to so much as look at a product before sending it back. It truly is theft and I would be more than happy to escalate this to ensure that your company does not continue to steal from loyal customers. As a matter of fact, the BBB has opened an investigation into the company and you guys failed to respond. Is it because you are aware of the corruption with your return policy, and you reject each return that comes back so you can pocket the money and leave your customers with something they cant even wear because it doesnt fit and you wont even allow them to try it on?

  *****************

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased matching ******************* from this company...color way is Coco. When I received them, they did not match....they looked faded & worn. Definitely not worth the money I paid. I returned the items within the allotted time frame. I received the items back with a note saying they were worn & smelled like perfume. NO ONE EVEN TRIED THEM ON!!! I reached out to their CS team by email & told them they were not even tried on...received an email back stating it is what it is & they are not replacing r refunding the items.

  Business Response

  Date: 01/27/2024

  Hello *******,

  Our return policy is visible on every product page before purchase. It's important to highlight that all returns undergo a quality check to ensure the returned item(s) are in excellent condition before proceeding with the return request. Items must be unworn, unaltered, and in pristine condition, free from any odors, stains, makeup, bodily fluids, and the like.
  
  
  Unfortunately, we are unable to accept the return of the item due to its current condition. We apologize for any inconvenience this may cause, but we stand by our policy regarding the condition of returned items.