Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 9th around 9:30pm we were dropping off a friend in the city of *******. I parked my vehicle along side of the road and stepped out to say goodbye to my friend when the sheriffs and a tow truck pulled up to My vehicle. They asked me if it was mine and I responded that yes Im the registered owner. The sheriffs searched me and my vehicle and didnt find anything. Next thing I know the sheriff tells me, that my vehicle will be towed for the night. I asked him the reason why it was being towed and he just walked away. I took pictures of the side of the tow truck to get the name of the company which is Fontenot Tow services. I wasnt cited or given any information or report in writing or verbal. The tow truck continue by putting my vehicle on his truck and both the sheriff and tow truck drove off.. I was stranded with my girlfriend which luckily she called her dad. We told them we were minors which both are *********************************************************************** the morning. Came back in the morning with an adult and we asked if we can get the report or authorization on why my vehicle was towed the night before and they both told us that they dont need to provide us with any report. The only reason I knew where my car was going was because i was able to take pictures of the tow truck. The tow truck company was extremely rude and said theyre in no obligation to give or tells us anything. We finally were able to get the registration from the vehicle and take it to the station for the release. Im asking for your help in regards to getting a refund since we never received a reason or report in writing at the time they took my vehicle. I was not given a proper explanation or reason in writing or verbalBusiness response
07/01/2024
This vehicle was towed/impounded at the orders of the ******* ************** The vehicle was at a unlawful street take over. That was the reason why it was impounded. The city of ******* passed a law (s) for vehicles & participants & spectators at the illegal events. Our driver did hand a business card to the supposedly driver of the vehicle to inform her where it will be stored. An official CHP 180 was provided to impounded vehicle. Most likely, If the occupants wasn't at the illegal take over location, then vehicle may not have been impounded and I wouldn't need to be replying to this bogus complaint. It was not an illegal tow and no refund will be provided.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.