ComplaintsforAthens Adminstrators

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 08/28/2023 at 5:50am, I was going down a downhill slope on a narrow 2-lane highway when a semi-truck without any hazard lights suddenly appeared in my view. The semi truck was stopped completely towards the top of a downhill slope and was obscured from view until I was beginning to drive down the slope. Upon seeing the semi and realizing he was stopped and pressed down my brakes. It has rained earlier in the morning so upon pressing my brakes, I ended up sliding into the driver side part of his trailer. There were railings on both side of the road and the semi was blocking view of the other lane, so I would have had to risk a head on collision to get around the truck. I am being denied on this claim because the company claims I was not looking out for other vehicles, even though I was and let the adjuster know that upon filing the claim. I am also being denied for going the speed limit on that road instead of impeding traffic to avoid colliding with the semi that stopped in an inappropriate spot without any warnings, which is ILLEGAL. As a result, a vehicle that's been apart of my life since the time I was 2-years-old was destroyed and I don't have to funds to get it back home.

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am reporting Athens Administrators and all of its affiliates. I have been bounced to personnel all over the country trying to get my claim resolved. This company is processing an insurance claim for its client, Allied ********************************* and ******************* LLC of ******, **. On April 21, **************************************************** which one of his employees positioned a work truck in an unsecured manner which resulted in the truck rolling downhill, across a parking lot and colliding with my parked car. The car was displaced by a full parking spot into an adjacent car and up onto the curb. The truck crushed the rear end of my car so badly that the frame was not only bent but twisted, the body destroyed all the way around the back, the electronic control module crushed and battery destroyed. The car is a hybrid with its drive battery located in the trunk so it was also damaged. The car was my pride and joy in that it was very economical to drive and made possible to save a lot of fuel for my commute. After that time until mid-July, I was driving a large truck, which cost me extra. The insurance company has dragged its process slowly and deliberately to deny restoring my loss. The initial offering for repairs was less than $9000 on a car that cost more than $20000 to replace. I am a careful shopper and priced a lot of comparable vehicles to determine the price. I had a car dealer appraise my car and provide quotes. The additional costs that have incurred since the accident amounted to continuing car payments for my loan, learning that the car was considered a total loss and my having to purchase a replacement. I have continued to cover my obligations. I did not ask them to provide a vehicle, thinking that they would restore mine within a month or so, at this point I have saved them $3000 in rental fees.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I HAVE ATTEMPTED TO FILE A CLAIM FOR A LOSS THAT HAPPENED ON 1/28/2022. THIS COMPANY'S INSURED REAR ENDED MY VEHICLE. I CALLED THE INSUREDS BROKERAGE AND THEY SAID THEY SENT OVER INFORMATION TO FILE CLAIM. UPON MULTIPLE ATTEMPTS I ATTEMPTED TO REACH CLAIMS REPRESENTATIVE ******** GREEN AT PHONE NUMBER ************ AND EMAIL ************************************** AND RECIEVED NO RESPONSE. PER THE BROKERAGE IT TAKES 3-5 DAYS FOR AN ADJUSTER TO REACH OUT TO ME TO LET ME KNOW CLAIM HAS BEEN RECEIVED. IT IS APPROACHING 30 DAYS AND NO RESPONSE. ALL NUMBERS I CALL JUST SAY NO ONE IS CAN TAKE MY CALL AND TO LEAVE A MESSAGE. I HAVE NO CLAIM NUMBER TO REFERENCE AS I HAVE NOT BEEN PROVIDED ONE. I NEED RESOLUTION I NEED MY CAR REPAIRED.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/19/2021 was rear ended by a non emergency medical transport vehicle operated by AZ Med. On 7/29/2021 Athens Administrators did an on site inspection of my vehicle at my home. On 7/30/2021 they sent an email declaring my vehicle a total loss and offering a settlement amount of $2,657.60 if I kept the vehicle and $3,264.04 if they took possession of it and that if I wasn't going to keep it may they proceed to have it picked up by a salvage yard. I did not give a response at that time as I was waiting to meet with my lawyer on 8/23/2021 to see what course of action I should take. On 8/11/2021 received an email asking to make arrangements to pick up the vehicle. Did not respond to that one either. On 8/12/2021 they came and took the vehicle WITHOUT my permission. When I asked for it back was told that I'd have to reimburse them for the towing cost of them towing it from Phoenix to *********, ****** the daily storage costs, as well as the cost of towing it from ********* to Phoenix. It's been over two months and they have refused to return the vehicle at their expense or pay their proposed settlement.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩