ComplaintsforA&J Fencing

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contractor spread dirt, debris from side neighboring/adjoining fence over our gavel and left it. Bottom of fence is not in ground and allows dirt from their yard to enter our property. Contractor left hole at rear of property that goes into back neighbor's yard.

  Customer response

  12/08/2023

  Consumer called in and said the business did a wonderful job of resolving his complaint. Consumer now considers this case closed. -SL

• Initial Complaint

  03/22/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The redwood fence and gate contract was signed on 9/6/22 for $10,280 ($5,880 for the fence and $4,400 for the gate) specifying an upgrade to CLEAR redwood. They used clear wood on the fence but inferior (knotty) wood on the gate. They said they would replace the inferior wood on the gate but have failed to do so and keep making excuses/stalling saying they are unable to get 8 clear redwood fence boards and are trying to collect the 8 boards needed to replace the worst boards from their regular wood deliveries. I have heard nothing from them since my last call to them in Dec. I just want it fixed.

  

  Business response

  03/22/2023

  We will have someone stop over this week. Take photos and measurements so we have the details. We will order the replacement boards special for this repair. We will notify the client when they arrive and schedule the installation. All of these actions will be done in the shortest possible timeline. The boards that normally arrive from our vendor are still not available. We will special order the proper materials from a different vendor and absorb the difference in costs. We will have our office reach out to the client to set up as needed schedule. 

  Customer response

  03/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/8/22 AJ fencing wrote 2 proposals, 1 for 6 ft and 1 for a 7 ft fence installation and removal of existing. When asked about the 7 ft option, at a price of $5590 and a gate at $650, ******************* informed us and documented that a 7 ft fence could only be installed with 6 ft board on board wood with 1 ft of lattice to be in compliance. We chose the 7 ft option. 2/2, work began on fence A. After completion, I complained about above ground excess cement around the base of each post that did not reflect their advertised photos, an unleveled post that caused some cracks between boards and the presence of green markings on the post and kickboards. The issue could not be resolved that day due to a language barrier. 2/4, after disappointment, a refund of $300 and a return of *************, I requested that fence D/D1 be revised to iron at a cost of ****, instead of wood at $****. With no explanation, fence B1 and C1 were increased. 2/11, I asked if a pyramid post cap that AJ did not offer could be used. We agreed that I would purchase all and they would install. By this time fence B1 and C1 were revised three times. From $5590/650, $6570/700, to $6860/720, all after the start of fence A. We opted for a 7 ft fence that included 1 ft lattice and supporting post that did not extend beyond the lattice of 7 ft. for $5590/650. for fence B1 and C1 as reflected in our original proposal. We believe we were over charged fraudulently, because of a complaint and subsequent partial refund. We did not signed any electronic revised proposals only the original. Fence D/D1 was not installed. AJ fencing refused to refund $**** for services not rendered. No price list was provided. The multiple revised proposals to fence B1 and C1 came without explanation, but conveniently included **** additional dollars that was withdrawn, because of the change in material being iron. AJ does not do iron, as advertised on proposal. We wanted the fence of our dreams and not that of another.

  

  Business response

  04/25/2022

  Good afternoon, 

   

  My name is *********************** and I'm the office manager at A&J Fencing Co. I'm working directly with the owner, ****** **** to try to and get these issues resolved with Mr. and ********************************. 

   

  I have tried numerous times to reach out to our clients and have not been successful. I called 3 times, sent emails, letter in the mail, and text messages. All in the past week but have not had a response from either one of them. We are open to work with Mr. and ***************** to get the issue resolved. 

   

  Please feel free to contact me at the following number or email: ************** or *************************************

   

  Thank you, 

  ***********************

  Office Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩