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ComplaintsforPacific Service Credit Union
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hello, I am a member of Pacific services credit Union. I have a **** card through the credit Union in which I was having trouble making the payment during covid because my husband had lost his job and my family was living off of one income. I ended up speaking with ********************* from Pacific service credit Union and he provided me a Loan modification for my **** card to get me caught up and back on track. I've been making payments on my **** card For many months now however the balance has not changed. It looks like they are charging me a lot of interest as well as penalties and I don't know what else when my understanding was my balance would be $15,049 I would begin starting fresh Without penalties are back interest making payments as of the date the loan modification agreement was signed. I have contacted the credit Union in writing 5 times requesting to speak with ********************* to discuss this situation and I've continued to make payments so that I do not default on my **** card however ********************* has not called me back. Can somebody please help me so that I can get some response from ********************* at the credit Union and be able to remedy the situation I feel like I'm being ignored and I still have to make my payments even though I feel like I'm being taken advantage of and this is not my understanding of what the agreement was. Thank you very much any assistance you can provide would be greatly appreciated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.