ComplaintsforRe-Bath by Schicker

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2010, the local Re-bath franchise installed a bath liner with walls, the shower liner with walls, plumbing, fixtures, toilet, sink, and vanity cabinet with a lifetime warranty. The work was poorly done, and the Rebath corporate was unresponsive. Finally, the Rebath Corporate representative came to assess the situation - damaged shower liner and punctured bath liner.In August 2011, a local Rebath franchise owner came to do the repairs. They replaced the shower liner and repaired the holes and polished the bath tub liner. It took more than a year for Rebath to respond to the issues and order warranty work. I have the original email communication regarding the warranty issues and repair work done in August ********************** August 2021, I noticed a few pitting yellow stains in the bathtub. I called Rebath Corporate and they said to submit a warranty claim and try a bleach solution, which did not help. I called again and they said I had to submit a warranty claim again and try the bleach solution again, up to 3 times, which again did not help. They stopped responding to my calls. I sent them an email that bleach solutions did not work, and they only responded to my email after I left several voice messages. They said to fill out the warranty claim again and told me that stains are not covered by the lifetime warranty. They sent me different versions of bleach solutions, which were confusing and failed to remove the stains.I believe that yellow stains on the bathtub liner should be covered by a lifetime warranty. I have always used only Rebath approved cleaning solutions and gentle personal bath products. I have no idea how these stains appeared. I believe a Rebath professional needs to review the records of the prior warranty work done in 2011 and also evaluate the yellow stains for repair under warranty.Please, see more information in the attached documents.Thank you!

  

  Business response

  01/10/2022

  This is not our customer.  We are the local franchise in *******.  I have forwarded this on to our Corporate Re-Bath Contact ******************* to handle.  Thanks *****************, ********************** *******.

  Customer response

  01/11/2022

  Hello!

  I received this response:

  "This is not our customer.  We are the local franchise in *******.  I have forwarded this on to our Corporate Re-Bath Contact ******************* to handle.  Thanks *****************, ********************** *******."

  Thank you for your response! This complaint needs to be forwarded to the Corporate Re-bath, contact person *******************. I was told that the Corporate Rebath was located in *******, but maybe they are in a different state, and  I did not intend to complaint about local franchise in ******* with whom I had no business done, please accept my apologies.

  Please, forward this to the Corporate Re-bath and ******************* as this complaint was intended for them.

  Thank you,

  ********

  

  Business response

  05/02/2022

  We have reviewed this customer's complaint. We did not do work for her. She used Re-Bath of **************** which is no longer in business. We are ****************. As we did not do her original work, all warranty claims have to be sent to the Re-Bath corporate office and if the warranty claim is approved, our corporate office will contact us and ask us to repair. I spoke with ******************* at our corporate office and the warranty claim was denied. The warranty covers our products to be free from chipping, peeling, cracking or discoloration. *********************** has stains in their tub. Stains are not covered under warranty. **** at our corporate office has discussed this with *********************** on numberous occations. The customer or the ******************** should address this with our corporate office and ******************* at ************ or in writing at Re-Bath, *****************************************************************************.

   

  Please remove this complaint from our profile. If it must be under a Re-Bath profile, it should be listed on the now closed, Re-Bath of San ****** profile or the Re-Bath Corporate profile.

   

  I am available to discuss at ************

   

  Best Regards,

  ***************************

  Operations Manager, ****************

  *********************************

  ************

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