ComplaintsforGreen Air Heating and Air Conditioning, Inc.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We have had many many issues with Green Air. We have 2 issues left to resolve. They are unwilling to finish the job before getting paid in full. We are into month 5 of this job. We owe them less than 5% on the total ****. They started to become very aggressive about getting paid before they had even finished the county permits. They became difficult to work with after we became upset they tried do to a re-roof without pulling permits and then lied to us about it. They even started filling lien paperwork on our place in Oct.So now we have been waiting for them to finish the *** with PG&E and to repair our garage door they damaged. They started the paperwork with PG&E and Jan 24th, then choose to ignore the follow up emails from PG&E on the 25th. I know this as I've been working with PG&E to finish the *** myself. What Green Air does, probably due to people lack of understand, is they install everything and demand payment in full before they finish the permitting. From talking with PG&E one's solar system is not to be turned on generating power until the *** application is final. They also sent us a bunch of invoices that we feel are either double bills, stuff that should have been included in the original contact or things we shouldn't have to pay. In Jan they sent us 4 bills for permits and drafting that wasn't discussed before. All back dated for Oct. Then send a passive aggressive email asking for a back dated check for 2021. Our friend that referred us to them only got 1 ****, where we have gotten 5. One of these bills was a change request fee with the county due to a mistake (one of many) they made. We tried to ask for an explanation to only get - 'pay your ****'.We'd like them to finish the job which includes *** application and to either repair our garage door or credit the invoice by a $1000. Along with canceling those extra invoices for permits.We have also filled a complaint with the CA CSLB.

  

  Business response

  03/02/2022

  Hi,

   

  Our terms and conditions are very clear.  The client refused to pay per our agreement and continues interfering with our process, which causes delays.  The job was completed and approved by the city, yet the client still refused to pay.  They have finally paid the majority of their balance minus a $1000 that they want to withhold for no reason.  We decided to waive this amount so that we could close our books.  Again, they breached our contract and our terms, and they are upset that we took action to reduce our risk and exposure as a result of their actions.  Our proposal and fees are clearly stated on our proposal; thousands of our clients have no issues with understanding these.  My question is why out of thousands of people, they are confused?  The answer is that they are trying to get out of fulfilling their financial obligation.  People use social media as a tool to reduce their financial responsibilities; this is wrong.  We have been in business for 15 years, and we serve many satisfied clients; we will continue to do this.  *********** personalities clash.  If I had the ability to complain about them and warn contractors to beware of their practices, I would.  Unfortunately, this is not permitted; it's a one-way street when it comes to complaints. 

  Thank you,

  Nick

  Customer response

  03/08/2022

   
  Complaint: 16791612
  
  I am rejecting this response because:
  

  Our intent was only for resolutions and clarification on questions about the billing and not an argument.   To be clear when **** wrote his response we had already paid in full.   Both **** and Francois had agreed to us taking off the $1,000 for repair of the garage. (Garage door was damaged in Sept 2021, and as of Feb 2022 had not been fixed as was initially agreed upon in Oct of 2021).   Please see attached email thread for reference.
  
  The next day when the letter from the **** arrived **** then revoked the $1,000 credit stating "The inconveniences and wasted time you are creating means that the $1000 for your BS reasons is no longer an option not to pay".  This was sent via email on Feb 23, 2022.     With no resolutions in site we paid the remainder of the  bills and deducted the $1,000 that was initially agreed upon on Feb 27, 2022.  This was not a refusal to pay.  Please refer to attached email.
  
  The social media comment is strange as the BBB and **** are not social media sites; they are tools to help with resolutions between businesses and customers.  This was all we were looking for.
  

   

  
  Sincerely,
  
  *********************

  

  Business response

  03/10/2022

  I can't open anything you sent me.  

   

  The client interfered with the *** process.  Regardless, the client pays for the *** fees outside of our agreement; like every other client we have serviced.  This client still owes us $1,000. 

   

  Call me to discuss since emails don't get the message out properly.

  Customer response

  03/24/2022

  From: ********************* <***********************>
  Sent: Wednesday, March 16, 2022 3:06 PM
  To: info <************************************>
  Cc: ****** W <***************************************>
  Subject: Re: You have a New Message from BBB Serving ********************** and Northern Coastal **********, Complaint #********

   

  ******,

   

  I just saw ****** response.  I've attached the emails exported to a PDF.  I'm not sure why he can't open the other one.    Are you able to open them?

   

  I've also attached a picture of the damage that we waited for 4 months to have repaired before asking for money off the ****.  In the emails you see **** wrote

   

      "The $1000 off is per your request and strategy. We will be 100% complete once paid. And, I will have our office con??nue the *** process"

   

   

  I'm not sure how one is complete but still needs to finish?

   

  I also have emails from PG&E stating that I'm not in the way. I'm just now seeing how many mistake they made.

   

   

   

  Thanks,

  ****

   

   

  On 3/7/2022 9:08 PM, ********************* wrote:

  ******,

  I submitted a response but I'm not sure if my attachments got attached.  I have attached two emails threads that shows **** isn't telling the truth in case they didn't get attached.

   

  Thanks,

  ****

   

  On 3/3/2022 4:16 AM, Better Business Bureau wrote:

  Better Business Bureau BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS&BRAND This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********. Please click on the link below to access BBB's *************************** System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. https://odr.bluebbb.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=428c6f75-602a-48fb-b392-adfb07306842 This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at ************************************ or **************. Please be sure to monitor your spam/junk/promotional folders for any future communications from BBB. BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS&BRAND Don't wish to be contacted by BBB? Click here to unsubscribe. This message and all attachments sent by BBB is a private communication, and it may contain confidential and/or privileged information. Any disclosure, copying distribution or use of the information contained in or attached to this message is strictly prohibited. If you have received this message by mistake, please notify the sender by reply email and then delete the message from your system without printing, copying or forwarding it. Thank you.

  
  

  

  Business response

  03/24/2022

  Hi ******,

   

  Why is BBB being used when we have emails and phones?  The client does not reach out to us.  Maybe they email us once every two weeks, and then they ghost us, and then I'm here writing a dissertation to you. ugh!

   

  The client took over the *** process (which is not included in our proposal anyway since clients can do this work themselves).  We are not receiving any emails from PG&E since he removed us from the correspondences.  Maybe he doesn't know that he has created this chaos by interfering, but regardless, there's nothing we can do until he moves out of the way, asks politely for our assistance, and then allows us to do our job that we have been doing for over 15 years.  

   

  What violation have we committed for the BBB to be involved? I have not received a clear answer to this.

   

  This is starting to feel like harassment, and quite frankly, I don't appreciate his tactics.  The client can call or email my team and respectfully request our assistance.  If HE does not do this, there's not much we can do to assist him and ************************* any further. Did he start a new complaint for the same project that was closed out as "resolved"?  ************************* is his partner. 

   

  You can always call me for clarification; **************.

   

  Cheers,

  Nick

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩