Customer ReviewsforAcura of Concord

I have serviced 4 vehicles and they always take car of me with no problems. I have 3 vehicles here

Charged for a repair. Within minutes of leaving the lot, the check engine light came back on. I brought it back in and was told they'd take care of it for no extra charge. Then I was told an expensive part(about $600) was needed for the repair, so I paid that in addition to labor. Second time picking up the car, and the check engine light comes on within minutes of driving away. Paid a lot of money just to end up up with my car in the exact same state it was in at the start.

I feel that service I recently received on my Acura was sub-optimal and resulted in additional service and expenses at a different Acura dealer a short time later. On 7/14/23 my Acura had routine service as well as timing belt service as recommended at Acura of Concord for a total fee of $2,145.03. The car mileage at that time was ****** miles, and the car is 10 years old. On 8/22/23 while driving in *********** multiple warning lights on the dashboard suddenly came on, and the car began running very rough. We were able to get off the freeway, stop, and get the car towed by AAA to the nearest Acura dealer. The car mileage at that time was ****** miles. Their diagnostic technician discovered that the spark plugs were cracked, rusted, dirty, and broken, appeared to be very old, and had likely never been replaced. A piece of metal from a broken spark plug had fallen inside the fuel injector necessitating that the fuel injector needed cleaning. ** addition, a valve adjustment was recommended. The total fee was $2,223.88, and we had to pay for 2 nights in a hotel room while we were stranded. The service advisor at the Acura dealer in ******************* told ** that they always check the spark plugs and change them, if necessary, when they do work on the timing belt, and this was apparently not done at Acura of Concord. The service manager at Acura of Concord said that they do not routinely check the spark plugs when they work on the timing belt, and they do not routinely check them until the car has been driven ******* miles. ** our opinion the extra expenses and inconvenience would certainly have been prevented if the spark plugs had been checked and replaced during service.