Business ProfileforSolarwinds Energy

I had a contract with SolarWinds Energy (*****************************, license # ******* to install a solar system of 22 panels for $28,560. Ipaid $1,000in April ***************************** June. My roof project got delayed until late August 2023. I paid another $18,564.00 in late August 2023. The solar project started in early September 2023. In mid of September 2023, I requested to add the battery to the system. We finalized the change order end of September and I paid another $9,093.26. About three weeks later, they came to try to install the battery inside the garage. My assumption is that the battery will be installed outside, so I asked for a quote to have it installed outside. The quote was outside of my budget so I did not make the change. They installed the battery in October 2023. **** came with his crew early November ************************************************ that the systemis working. I was not familiar with the software so I took his words for it. There's a remaining amount of $8,996.00 due at the completion of the project. Even though the project was not complete because there's no city inspection yet, Curtstated that I pulled the project twice andasked for an advance payment of $6,500 as a favor. I did the favor by paying the advance payment. I started using the software and learned in November/December 2023 that the system was not working properly. I tried to contact him many times to complete the system and submit the plan revisions to the city. He sent his people to come and do some fixes but the system is still not complete. The heat detector is not yet installed in the garage. And I can't tell if the system is fully functional because I don't have the permissionto operate without the city inspection. On March 16, 2024, I gave him a oneweek deadline to submit the revisions to the city, otherwise I would file a complaint with BBB. He hasn't responded to me since. I checked for the city permit online today and I don't see the revisions yet.