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ComplaintsforVallejo Tires Concord
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 2, 2024 I went to Vallejo tires to purchase a brand new tire, for $110, also I needed my front driver side tire rotated, I explained to the owner what the problem was with my tire, which was, due to an alignment issue I have one side of the tire loses tread faster, so all I needed him to do was to rotate the tire. He tells me it would cost an additional $15, I accept. The next on the way to work I noticed that my car was running the same if not worse, once I was finished with my job I went back to the shop and showed him the tire, that he never rotated, but instead balanced my tire, which took off whatever tread I had left on my tire. He then called me a liar, and to prove it. On March 18th 2024, I decided to change the tire and replace it myself. While attempting to replace my tire I was having trouble because the lug nuts were stripped due to the service technician over tightening them, as well as using the wrong tool to properly secure my tire. I again return to the shop asked him if he can change my tire and replace my lug nuts, he again laughed in my face and called me a liar. In the beginning all I wanted was my lug nuts and my tire changed, but after dealing with so much disrespect, it makes me question the integrity of the service as well as the owner as a whole. Thank you for your time
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.