Business ProfileforBEST Life and Health Insurance Company

Best Life and Health continued to deduct premiums from my account after cancellation for 18 months. I was told I should have been informed by the marketplace that I needed to contact them directly to cancel payment. I have an email from Best Life and Health from Jan 6th of 2022 saying they were notified of my cancellation and I should call them to re-establish coverage. This is a direct quote from their email, which would have me believe I have nothing further to do and would only call to re-establish coverage."We have received notification from the exchange that your BEST Life dental coverage ended on 12/31/2022. If this was not your intention, please give us a call at ************ so we can enroll you for 2023 coverage. If you would like to learn more about our dental plans, go to bestlife.com/exchange.We thank you for being a valued customer and we sincerely hope that you choose to stay with us for the coming year."In talking with customer service, I was told that because I did not call Best Life directly to cancel, they automatically re-enrolled my coverage and have been deducting $25.01 per month for the last ************************************************************************* viewing past invoices beyond 1 month. But I can provide bank statements and email receipts.The customer service representative I spoke to was very nice and sympathetic, which I give them credit for. But it is wrong for a company policy to be so deceptive and trick customers into staying with them.