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ComplaintsforRace to freedom Inc
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Complaint Details
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Initial Complaint
11/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive been trying to cancel my subscription that expired over 6 months ago and Im having trouble finding a contact to reach them. The website redirects me to another website but still cant find a contact to reach them. Their company number is ******* thats the most information Ive found on them. They keep charging me 37 dollars a month which should of stop over six months ago since the subscription was only for a year.Business response
11/15/2023
Hello,
Thank you for reaching out to the Race to Freedom Team. ********, we are sorry to see you go. We also apologize for the difficulty you have had with canceling the software.
I have gone ahead and refunded you the last 30 days' payment. If you don't see the $37 in your account by now, you should see it soon.
If you would still like to cancel your subscription, please follow the steps below:
Log into the software (**************************************)
Go to the dashboard
Go to Account
Select payment
Scroll down and select want to cancel subscription
Select cancel and your account will be canceled and Support will be notifiedIf you do not feel like these actions have resolved your compliant, please let us know.
Thank you for your time,
Race to Freedom Support Team
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.