ComplaintsforDental Associates of Corona

• Initial Complaint

  04/14/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  **** . *****/********* ****** ***** – There were two visits at your clinic over the past 10 days that were negative in terms of insolence, attitude and delivery of services at the Dental Associates of Corona. They are as follows: *Clinic failed to provide normal ‘dee* clean’ of 45+ minutes as promised over the phone. But rather, the second clean was 23 minutes? And the first visit, although meeting the time duration, failed to properly clean all areas as the dentist nearly conceded. *Several employees were crude and standoffish. ****** ************** ********** ******* ** *** ****** was particularly off-putting. *The dentist under delivered pain medication (Articaine & Epinephrine), for a cavity filling on second visit. As a result, you will need to immediately cancel the billing for the dee* clean performed and billable to myself and ******** *********. There is no interest in receiving your services. Even a cursory review of the emails as notated below from two of your employees, are crude and reek of attitude with statements like: “As stated before”, “it has to do with your bite”, “We talked about it before hand.” Not to mention the disrespectful and delusional self-worth from two dental assistants. People like me do not normally interact with such ilk. It was embarrassing, and I felt sorry for the dental techs, whom I believe they thought I actually respected them? To the contrary, I felt exceedingly sorry for them. Clearly, I errored in getting dental services from this side of town. Next time, ***** ****** or **** *** ******* will be visited, given the mindset, confidence level and socio-economic position will be substantially more elevated; in comparison to the hostile, simple minded, and ethnocentric combative behavior of this clinic. Super embarrassed someone like me choose this business. So empathetic, I donated to the **** ********* *** ****. Have the bill cancelled. The $65 cash visit fee is to be refunded as well. ** ****** ******

  Business response

  05/10/2023

  May 5, 2023

  
  To Whom It May Concern,

  
  Mr. ***** ****** ****** called into the facility wanting to be established as a new patient in our office. Upon taking
  the phone call for Mr. ******, he explained that he was looking for a second opinion from his last dental office, at
  which he claimed they did not do a thorough job on his last cleaning and were not detailed on his needs.
  On March 23, 2023, Mr. ****** was established as a new patient in our facility and was given an appointment for an
  initial examination. Mr. ****** was examined and diagnosed for crowns on numbers 14 and 15 with a filling on
  number 20 and a possible root canal. The patient was advised that a dee* cleaning was needed due to Periodontal
  disease (see chart notes). The patient was very adamant about getting his dee* cleaning done the right way, stating
  his other office did not take care of him correctly. Mr. ****** was scheduled to be seen by our hygienist at which that
  time she documented heavy sub and supra gingival calculus and radiographic evidence of bone loss.
  After being seen by our hygienist the patient had some concerns, at which time Dr. ** ****** confirmed that all
  teeth were cleaned properly and that what he was seeing was due to severe recession and enamel demineralization.
  Mr. ****** was scheduled for the remaining side of his dee* cleaning along with a filling on number 20. Mr. ******
  came into the office to get his filling at 8:00 a.m. and then had an appointment for the cleaning. After the patient was
  done getting his cleaning, he had some questions about how long the cleaning should take normally. He said he
  researched the cleaning and believed that it should be a long procedure like 45 minutes but his was shorter, but upon
  confirmation that everything was done properly, the patient checked out happy and pleased even laughing with the
  receptionist. Later that day patient sent an email stating that he had another bad experience and did not tell anyone
  due to embarrassment. He was concerned that the hygienist only took 30-35 minutes to scale his teeth.
  I, ****** ******* practice manager addressed his previous concerns regarding the first cleaning and the length of
  time a cleaning can vary. I explained that the second cleaning took slightly less time than the first due to the fact
  that he was already numb from the filling procedure he just received and that 30-40 minutes is an appropriate time to
  complete the procedure but can vary from patient to patient. I assured him that his cleanings were done
  professionally and efficiently. He did not appear receptive to any explanation as he kept interrupting me without
  allowing me to answer. Although I was very patient with him, the providers, the front desk and I felt that his
  expectations and lack of understanding coupled with his unwillingness to listen made it very difficult for
  communication to be successful.
  Doctor ** ****** reviewed the case and felt that the cleanings were done very well and that he received proper care
  throughout his visit to Dental Associates of Corona.
  
  Sincerely,
  ****** *******
  Practice Manager

  We have also sent over information to his insurance and will refund his fee of $65.00  to comply with his request.
  

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