ComplaintsforParamount Residential Mortgage Group Inc.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  There is no statute limitation on fraud 18 U.S. Code 1341 - Frauds and swindles. Dates are not a factor when it comes to a banking transaction issue in regards to cash receipts. My mortgage note has been sold or transferred from Paramount Residential Mortgage Group Incorporated to Sun Trust Mortgage Incorporated. The truth is none of the notes are transferred. Nor do they sell the notes. The keep the notes - the reason that they keep them is because they do not own the note. The note which is a security instrument cannot be transferred. If Paramount Residential Mortgage Group Incorporated transferred the note; they have top pay the taxes. What they have done is bill me for the taxes that they owe. Every mortgage is a tax issue, basically am investment contract and a tax). The tax comes into play is because they never transferred the security. They kept the securities and there has been a cloud on the title. Paramount residential Mortgage Group Incorporated came after me for a payment in which there was never any money lent. There was never any money that was transferred inside the bank or outside the bank. We have several issues: a violation of Fas 95 Accounting in regards to cash receipt, unpaid taxes on the monetized mortgage instrument, billing, and money laundering. None of the proceeds from the monetized instrument went to me the home owner or towards the balance of the loan. As stated they kept the proceeds enjoying unjust enrichment.

  Business response

  08/22/2024

  Please see the attached response with disclosures. Please do not post disclosure information online.

  Thank you!

  Customer response

  08/27/2024

   I am rejecting this response because:
  I am rejecting PRMG Inc.'s response dated August 22, 2024, due to its failure to address the core issues raised in my complaint. The response contains immaterial evidence that does not resolve the significant legal concerns regarding the lack of recorded transfers and assignments of the mortgage note, as detailed in my mortgage audit.
  PRMGs response primarily focuses on the servicing rights transfer, which does not address the fundamental issue of improper or incomplete transfer of ownership. The response fails to provide the required documentation to substantiate the validity of the mortgage transfers or assignments, as mandated by Florida law and the Uniform Commercial Code (UCC).
  Given that the response does not adequately resolve the concerns or provide the necessary evidence, I must reject it. I am explaining these issues in more detail in my letter, which is attached for further reference.
  
  PS: The EXHIBIT C: Mortgage Audit Report and the PRMG letter with NOTICE OF ASSIGNMENT LETTER could not be added due to limited data bytes in this system. However, Audit has been copied and submitted via email to **************** from PRMG *** at his email: *************************************

  I will be adding the other 2 exhibits in another entry here in BBB.
  

  Business response

  09/09/2024

  Good morning, BBB,

  PRMG responded to this borrower by email on 9/3/2024.

  Thank you!
  

  Customer response

  09/19/2024

   I am rejecting this response because:
  
  Ok; I reject all responses from respondent. They did not address my specific questions, and instead provided immaterial information. REJECTED. I will be sending a default letter.
  
  Thank you
  

  Business response

  09/27/2024

  Hello, PRMG answered all the complainant's questions. If the complainant has additional questions, they must contact their current servicer.

  Thank you!

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  January 1st asked for ********* payment to be deferred, **** told me "no problem we will defer it and in the meantime ignore notices until it's put into computer", continues to show late and amount due so we made the January payment in February, February payment in March then caught up in April and May. Called may 1st because account was showing late February payment and no funds applied-told us they would fix it, called two weeks later because it's still not showing funds applied-said they would fix it, still showing late February payment now 110 days past due so called today (may 21st), rep on the phone was rude and unapologetic, kept telling me about our delinquent account and if we needed financial assistance, told him no I just want funds applied and it's hurting our credit score, I was told "to be patient and it will take the computer system 2-3 days to update", asked him why wasn't this done back on May 1st with the first phone call and he had no comment other then our "delinquent account", they have our mortgage payment of $1659.89 times 5 months sitting in some mysterious account that still hasn't been applied.

  Business response

  06/14/2024

  ****** in my corporate office is handling this compliant with BBB and the customer. I am a branch manager of ******************** in ***********. This client did not close with my branch and we do not handle the servicing of loans. None of what the customer is upset about has anything to do with me and my branch

  Business response

  06/20/2024

  Hello *****,
  
   
  
  PRMG has received the BBB complaint submitted by *****************************.
  
   
  
  We have notified our Subservicer of the complaint and await their response.
  
   
  
  Once their review is complete, we will respond via the BBB portal and notify the complainant as well.
  
   
  
  Thank you!
  
   
  
   
  
  ************************* lll
  
  Compliance Specialist

• Initial Complaint

  05/13/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My husband and I have been trying to get mortgage assistance since February with our mortgage provider, Paramount Residential Mortgage Group. We requested a deferral of our past due mortgage payments. Like many Americans, we are facing financial troubles due to inflation, medical payments from our son being born early, and reduction of income from various reasons. We submitted the requested paperwork in February on their online portal AND sent in the paperwork by mail through Priority Mail. They sent us a letter that we were missing paperwork, but would refuse to tell us WHAT was missing. Finally in March, they advised us all was well and the paperwork had been sent to an underwriter. A week later in April, they closed our case with no warning and no reason. We had to resubmit everything all over again, causing our account to become further behind. We are continuing to have trouble with them not resolving our case. They continue to state they need more paperwork or don't receive paperwork. We have resubmitted the same paperwork four times with no resolution. We have submitted the application three times. The application states no paperwork is required to defer payments to the back of the loan, yet they continue to ask for more paperwork with no end in sight. This has been going on for three months. We have involved a supervisor and yet still are told to send in the same paperwork again and again. There seems to be something underhanded going on with this company, and we are unclear as to why no one will give us a clear answer on why we cannot resolve this issue. Please help us.

  Business response

  05/22/2024

  Please see the attached.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I continue to have issues with this company. I changed my wind insurance and signed the form on 1/30/24. My insurance agent said they uploaded it to the portal in addition to my new homeowner's insurance. PRMG paid my homeowner's insurance, but not my wind insurance and I received a letter stating they will find me a provider since I do not have coverage. I called my agent and they had to start me a new policy effective 5/9/24 due to the wind insurance company said too much time had passed and I could not use the one effective 2/1/24. The PRMG rep told me that I will have to pay a lapse in coverage penalty that will be automatically deducted from my escrow. I AM UPSET! I continue to suffer at the hands of this company. I should not have to pay a lapse in coverage penalty when I had coverage that PRMG failed to pay. It is amazing how they received the second one today, but did not receive the first one and it was sent to the same location. No accountability at all, but they want to penalize me. Now I have to get another escrow analysis because they sent me a refund check that did not factor in the wind insurance. I have tried also to change my payments to bi-weekly and was told I have to pay an extra month in order to do this. Seriously? I have had trouble since this company took over my mortgage from the first payment. I am very tired of doing what's right and being punished for being a good consumer. I pay my mortgage on time every month. I attached the wind insurance document I signed showing I should have been covered effective 2/1/24 - 2/1/25. Now my escrow is messed up because of this mishap.

  Business response

  05/22/2024

  See attached!

  Customer response

  05/25/2024

   I am rejecting this response because: I did not state there was no service error. They are stating this. I still disagree that I should have to pay for a lapse in coverage when it was not my fault. I do believe PRMG failed to acknowledge they received a copy of a separate wind policy and thus failed to pay it resulting in my lapse in coverage and now they are billing me for the days uncovered when I now have coverage and I am not filing any claims during the uncovered period. This is just another way to get more unnecessary money. I do not like this mortgage company. They still never addressed the other issue I presented with not being able to switch my mortgage from monthly to bi-weekly payments unless I pay an extra payment. I have never been late on my mortgage payment and never heard of this. Again, they did not fix the issue, they just proceeded with billing me and politely let me know I had no other choice. I spoke with a nice gentlemen that did take the time to apologize (the only one) and the attached letter does not apologize nor take responsibility which is the nature of this company. This was not my fault and yet I still have to pay for it with no one truly looking into it. 
  
  
  

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My mother recently bought a home in *******. She recieved a card in the mail from this company. The way it was worded made it seem she had to fill it out and return it, so she did. She did not put her contact info on the form, just mine and my husbands. They have been hounding me and my husband now for 2 months. I provided them with the contact number for my mother who after she found out it wasn't required told them she did not want their services. They have continued to hound me. Today alone they called 4 times in a row. I did answer and told them not to contact me again and hung up, they immediately called me back. They told me once that they need to have someone come out and meet my mom and go over everything and in order for them to stop contacting us she needs to do this and to sign a form. This is harrassment and unethical behavior.

  Business response

  03/01/2024

  Good morning,

  PRMG has made a several attempts to contact the complainant by email and phone requesting additional information regarding their complaint.

  However, the complainant has not responded to our outreach.

  Sincerely,

  *****************************

  Compliance Specialist

  Email: *************************************

  Phone: **************

  T**** you!

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We were supposed to close on the house Dec. 28th. I am the Seller of the house, the lender Paramount Residential Mortgage Group, issued the house to be appraised on Dec 11th. Its now Jan 15th the house still has not been appraised we have no close date. I have had to restore utilities to the house twice, ending up having to put a new deposit to re activate utilities so the house can get appraised. I no longer live at the house as we built a new home and are living in the new house. I have bills coming in for both addresses now. PRMG has issued 4 different appraisers or so they say, My relator has been in contact with the lender, she has been told now for 2 weeks that this is getting sent out as a rush. She checks with the lender multiple times a day for any updates. We are getting no were with the process. As we keep delaying closing i am responsible for making TWO mortgage payments that i shouldn't have to make. Closing was set for Dec 28th we keep getting told every week we should close by the end of this week, we have been told this for 3 weeks now. As of Jan 15 we are 18 days past the close date. This is costing me extra money that is not budgeted for. All i would like to do is close on the old house at this point. I would like to ask the lender to pay $75 per day that closing does not happen after Dec 28th.

  Business response

  01/30/2024

  PRMG attempted to contact the complainant on several occasions; however, the complainant did not response to our outreach.

  PRMG could not complete a thorough investigation into the complainants claims since we did not have enough information.  

  Thank you!

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paramount Residential Mortgage Group *** provided inaccurate information to all 3 bureaus, which has a negative impact on my scores. They reported ******************** one bureau and 60 days past due on another etc.... Some of my other accounts payment increased and unfortunately it's not the right time because of the current state of our economy. I demand this account be removed from my credit report in order for my other account payment to decrease.

  Business response

  09/18/2023

  Attached is the response.

  Customer response

  11/02/2023

   I am rejecting this response because:
  
  To whom it may concern. Please review my complaint # ********. This complaint was rejected because we filled a similar complaint #******** prior. When we filled complaint #******** PRMG realize they made a mistake and therefore reported the correct information to the 3 bureaus on 9/18/23. We filed the complaint on 9/18/23, Attached - Exhibit 1A shows a email where PRMG updated the correct information on my payment status and Credit Karma sent me an email with the correct payment updates congratulating me. The email says "NEW ON TIME PAYMENTS WERE ADDED TO A PRMG ACCOUNT ON YOUR TRANSUNION  CREDIT REPORT) Exhibit 1B shows the date credit Karma sent the email. Exhibit 1C shows the full email though it was not legible. (I can forward the email if needed) Exhibit 3 shows where credit bureau had updated my credit report showing current. I can forward the emails if needed. My credit scored increased. I filed the 2nd complaint because 2 weeks later my score decreased because  PRMG reported a 60 days late payment and is still showing to date. (That impossible -how can that be) See Exhibit 2A. When I called PRMG, their customer service said I was current and told to me to write their credit department so they can fix the issue. **************** rep told me that at times these issue happen with other customers. Theres no way that they send an email on 9/18/23 saying im current and on 10/23 says im 60 days late. Thats impossible. Its a mistake on their side. We are current and I demand  PRMG to send the bureau an updated payment report. I will send a second email in case the documents iis not legible. You can call me for more information at ************
  

  Business response

  11/14/2023

  Good afternoon, BBB,
  
   
  
  The Subservicer completed an additional review of the complainant's response to complaint #******** and determined there were no servicing errors related to the delinquent credit reporting on the loan.
  
   
  
  We attempted to contact the complaint by phone and via email to gather more information.
  
  However, the complainant has not responded to our outreach.
  
   
  
  We have notified the complainant via email of the Subservicers position regarding the credit reporting.
  
  
  Thank you!
  
   
  
   
  
  ************************* lll
  
  Compliance Specialist

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  my first mortgage payment was made one june 1, 2023. This payment included the first full payment alond with a 50 thousand dollar principal payment. the check actually cleared my bank on june 9 2023. The mortgage holder has yet to reflect that additional principal payment despite my frequent calls and emails. It is disconcerting that there is 50 k missing for a 30 day day period .

• Initial Complaint

  04/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In Feb 2022, I was traveling abroad for a family reason and had to stayed back about a month and half. While I was there, My mortgage payment was dedicated from the bank account (It’s on auto pay for years). The payment was deducted as shown in the attached bank statement. For whatever reason, the payment was credited back that caused the late payment. They reported to credit bureau as a late payment for Feb 2022. Prmg manager told me when payment fail, they take off the auto payment which also caused issue in March. They never took out the payment for month of March. Now I have two late payment marked in my credit score and also my score dropped 100 points. I can’t take a loan or finance my mortgage due to those late payment mark. I believe I shouldn’t be liable for those late payments. They have atleast emailed me or call me about this situation. As you can see in the attached bank statement, payment are paid in full for February and March.

  Business response

  05/10/2023

  See attached.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My house burned down In October 2020. Ever since I’ve been in depression dealing with insurance issues, contractor issues, theft, permits, and depression. After almost losing everything being debilitated with depression, I began to fix my life at the end of 2021. In February 2022, I made an agreement with my mortgage company to pay half of my delinquent balance and defer the rest to the end of my loan. I submitted a lump sum of $8,000 and then $3,700 from another account. With those payments and the deferral, my account would’ve been up to date. My mortgage never applied my lump sum payments. I’ve been begging them for a year to correct my account per the agreement that was made. They have yet to update my account and my two lump sums were never applied to my account whatsoever. I’m about to lose my home because of this error and I need help rectifying the issue. I have all proof and documentation

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