ComplaintsforThe Blanket Hoodies.com

• Initial Complaint

  01/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an online order with the blanket hoodie company on 12/7/22 for 3 hoodies for Christmas gifts. The website advertised shipping from US. It had guaranteed 10 days shipping so that they would arrive for gifts. After I place the order it showed that the items were actually shipping from China. Needless to say the items did not arrive before Christmas and I started contacting the company around December 25th. I was trying to find out when my items would be here. Its now January 9th 23 and my items still have not arrived. I have sent the company several emails regarding my order and get the same generic response that your item is in transit. After reviewing the company online it looks as if this is a common issue with this company and several people never get their items at all. I have requested a refund several times now with no luck.

  Business response

  02/03/2023

  In response to Mr. ********* complaint, he made a purchase of three blanket hoodies from our company using his card. The items consisted of two adult-sized hoodies in dark blue and grey, as well as a kid-sized T-Rex patterned blanket hoodie. Our company shipped the product on December 13th, 2022 to the customer's given address and the product was received on January 11th, 2023, as indicated by the tracking number. For further information, please refer to the tracking link: ******************************************************************************************************
  
  However, Mr. ******* reached out to us to return the items as they were delivered after Christmas and he no longer needed them. To resolve the inconvenience caused by the delay in his order, we offered him a 50% refund of his total purchase and he would no longer need to return the items. He agreed to the offer and we processed the refund immediately. If Mr. ******* has any further questions, he can reach out to us at ***************************** and we will be happy to assist him. Please know that we take all customer concerns seriously and will do our best to resolve them.
  
  Thank you for your time and have a great day!

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business will not honor refund. Ordered items on November 26, 2022. Received them on December 17 which was past the date I needed them so I asked for a refund. Owner replied saying she would give me a 25% discount in lieu or return which I declined. She then offered me 50% and I again declined. Since then I have not received any response for my request to send a shipping label so I can start the process of a return. I contacted her on the day I received the items on the 17th and all items are in the same condition as when they arrived. Per the owner and website, there is a 30 day return policy which she is not honoring. Very poor customer service experience. I have also submitted a dispute with my credit card company.

  Business response

  01/24/2023

  Hello Ms. ********,
  
  Good day??
  
  We apologize for any inconvenience that you have encountered and thank you for bringing this matter to our attention. We assure you that we are fully committed to resolving the complaint made by Ms. ******** ******.
  
  In response to her complaint, we sent a shipping label to her on December 24, 2022 after she declined our courtesy offer. We received the item on December 29, 2022, but the customer filed a chargeback, which we accepted, totaling $87.62 for the returned item. We apologize for any delay in responding to her messages as we have been experiencing a high volume of inquiries and our response times are slower than usual during the holiday season. However, we are making every effort to get back to her as soon as possible. Please inform Ms. ******** ****** to contact us at *******@*****************.com for any further questions and we will be happy to assist her. Rest assured that we take all customer concerns seriously and make every effort to address them.
  
  Thank you for your time and have a great day!

  Customer response

  01/25/2023

   I am rejecting this response because:
  
  Hello ******,
  
  In response to the company’s statement, I did not place a chargeback of $87.62. It was for the transaction amount of 72.62 and I actually lifted the claim so they can give me a refund (following their directions). They never gave me a refund even after I lifted the claim so I had to resubmit the claim and Chase has confirmed that the claim does not need to get lifted in order for the merchant to process a return. These people are complete scammers and as you can see, I have gotten a credit from Chase and not the merchant. They have the retuned items and will not issue a refund. I hope this can be documented on their profile somehow to warn other consumers. 
  
  Thanks,
  ******** 
  

• Initial Complaint

  12/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Ordered 2 blanket hoodies on 11/30/2022, Received order confirmation email on same day. When I view order status and check tracking (via YunExpress) it shipped out December 1, 2022 from China, went through various other stops and on 12/9/22 at 1:41PM shows Momence, IL redelivery-no answer and is now in Griffith, Indiana. I emailed the company 12/15 & and today 12/16. Tried to call twice, no answer first time & I did leave a message 2nd time. Their site says they will will reply to emails within 1 day & I’ve heard nothing. I am very frustrated and do not feel that I should have to hunt down my package and am very disappointed at no reply from company.

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