Customer ReviewsforMotorcycle Shippers, LLC

This was an absolute NIGHTMARISH transaction! My contract was initiated Jan 5th, MS2204. The bike was an **** purchase and located in ******* and needed to deliver to south central ****. The bike was picked up on Jan. 11 however it was the owner of the bike in WY who let me know that the bike was on its way. What concerned me was that MS did not show that the bike had been picked up yet? I reached out to my contact ******** the next day asking about the lack of tracking info? I was told that they were waiting on the driver to return to the terminal in order to file paperwork. Seriously, with today's modern technology and you still rely on paperwork??? On the 14th and still no tracking info I reached out to my contact genuinely concerned that somebody else picked-up my bike and therefore stolen. Later that day the pick-up was entered into tracking, the bike was safe. The bike made its way to ******** ** on the 20th of January, literally 1 hour from my location. On Jan. 24th I received a phone call that the bike was scheduled to deliver on the 25th! The 25th came and NO BIKE, NO PHONE CALL, NOTHING! I reached out to my contact, and NO RESPONSE OR ANY EXPLANATION! On the 26th I called the number that MS offers for tracking info and they had no info??? I am now concerned that my bike was delivered to the wrong address! I called the MS tracking phone number again expressing my concern and they told me to call the distribution center and they gave me their number. I called the number and went to voice mail so I left a message with my contact info and did not get a return phone call??? On FEB 9th I received a call that my bike was going to deliver on the 10th. Later on the 10th I received a phone call from the driver that the truck broke and would not be able to deliver. On the 15th I received another phone call that the bike would deliver on the 16th. The bike did deliver on the 16th, 2 weeks after the scheduled delivery date of FEB 2nd. The one star is for the drivers.

Thanks so much for reaching out to us, we work hard at improving everything we do, every day of the week. It's the feedback that helps us become a better organization.We do our best to keep our network running on time and adhere to the estimated dates we provide to our riders for pickup and delivery service, but we certainly aren't perfect. Everyone involved wants to get your delivery done as soon as possible. Space on the trucks and personnel resources at the terminals have been limited in some cases during this post-pandemic economic recovery. Drivers are doing their best to accommodate everyone and we are confident that we have some of the best in the nation.We apologize for the communication issues that you have experienced with the terminals, issues like this do not represent the values by which we operate. Our team has been working hard to best serve riders for over 2 decades and our customer service team is here to help.Sincerely,The team at Motorcycle Shippers.

I received excellent service from everyone at Motorcycle Shippers, starting from my contacting them to book the transport, through to the folks at both Terminals (***********, ** and ******* **), everyone was helpful, friendly and professional. ***************** called me a couple of times during the booking process to make sure I made the arrangements I needed - super helpful and added a lot of confidence that I was working with the right company.The most important aspect for me was the use of their Terminals for both ends of the shipment. The uncertainty of specific pick-up and delivery dates is no longer an issue when you deliver the bike to the Terminal on your own schedule. I was able to take the bike to the starting Terminal two days after booking, and they had the bike at the delivery Terminal a day or so early - and allowed me 2 weeks to pick it up from them, which flipped the whole "delivery window" issue from a problem to a convenience. Also, the ability to track the shipment as it progressed was a big plus. I'm very glad that I booked this transport with Motorcycle Shippers - it was a relief to know that my motorcycle was in such good hands. I will definitely recommend them, particularly the Terminal Service to anyone needing transport services.

Thank you for your kind words, we enjoyed serving you.