ComplaintsforFitness SF
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The FitnessSF states send email and they will cancel membership. Gave the notice and received an email back saying it was not canceled. Member sign up is prorated plus last month. I gave notice and wanted to use last month as last month vs getting charged yet again per the user agreement on line and being tied to them for additional month.Looking for no more charges and to use rest of membership to end of Sept as per agreement with no more charges,The Online doc seems to be miss leading or incorrect at best.If charged again I would liek to request refund and canlelation of service of an additon fees.Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I previously had great difficulty cancelling my membership. The only portal for cancellation was a non-functional website. With the help of the BBB, they finally returned my email and agreed to cancel. It worked at first,Now, months later, they are again billing my **** account for a monthly fee.I have not visited the gym and have not "re-joined".I want them to stop.Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I stopped using Fitness SF Marin at the onset of COVID.I have not returned and do not intend to.I have been receiving a monthly bill from the gym for $99.90.I wish to cancel my membership. Fitness SF does not allow cancelation in person.Instead, they insist that I request discontinuation by contacting them using a "special" website <*********************************>. This site does not work. ********* non-delivery notes "improper format". My **** carrier requests that I "contact the vendor using the phone number following the charge on the bill, ************". When called, I am instructed to use the non-functional email account. So, I am being billed >$1,000 per year for a service I don't want. This is fraud.Initial Complaint
12/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I've been a customer of ********************** for more than a year and have been to many of their locations. Their ****** Location has made it difficult for me to be a loyal customer. I requested to cancel my membership since I'll be moving to another state. However, they sent my account to collections even though I talked to a team that made an honor that I cancel with no issues. I never used the membership after the first month. The cancellation policy has always been that I can cancel after one month and that cancellation applies to the next month. I received zero notice of any change. It's an unethical business practice to refer to obscure fine print to surprise someone with a very significant change that they were never informed of. I don't think it would be in the long-run interest of Fitness SF to betray the trust of a long-term member. If my trust is betrayed here, I will never be a member of Fitness SF again.Initial Complaint
04/04/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
May 2020 I went into the Fitness SF and requested at the front desk for my membership to be canceled. They told me all I needed to do was send an email to the given email address and my membership would be canceled. I sent an Email on May 14, 2020 saying " please cancel my membership". From there Covid-19 swept across the country and they never canceled my membership. Instead they put me on a "complimentary freeze" I never saw the email. Sometime after that they started charging my card again without my authorization. They have been charging my card since May 2020 with out my consent. I noticed these chargers when I as filing my 2021 taxes. They refused to refund any of the chargers.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I requested to cancel my membership after leaving the area and could not do so online. I called in and spoke to an employee who said they would cancel my membership. Now in June of 2021 they began charging me and have done so once a month since then. When reporting this issue to the company they refused to accept any sort of responsibility for their employees incorrect actions and refuse to refund me for services I did not use. Additionally they made no apology to me for this issue occurring.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.