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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Loan #********** Recently my partner, and I were put in touch with an employee in ****** by the name of *********************. I was working with *** in December 2023/January 2024 and we were pre-approved for a loan and ultimately decided at that time we would not be moving forward and never used the pre-approval letter. In March 2024, we were back in town searching again and I asked *** "what would we need to do in order to get an updated pre-approval letter". I DID NOT give permission for our credit to be pulled again as another hard inquiry. Not only that, the agent I was working with at that time told me in TEXT MESSAGE she had my pre-approval letter but would never send it to me when I asked. So I emailed *** asking him if ever gave her one, and he never replied to me and ghosted me. So now, for the first time, I am getting this letter of why I was denied, when we never moved forward nor gave permission and *** never said anything to me.Therefore, I am needing the following answers from your company:1.) Why did *** pull our credit again as a second hard inquiry even though the first pre-approval we DID NOT USE expired and I DID NOT give permission to do a second pull? 2.) Why did *** ghost us? Why could *** not answer the simple question I emailed asking if he had given this real estate agent approval? 4.) The denial letter is not correct. It states public record for me among other things, but I do not have a public record and that has been verified as of today with the credit agency. So why lie there too? I look forward to a prompt reply. Sincerely, *********************************
Business response
05/14/2024
Bay Equity acknowledges receipt of this review. *********************** contentions are based on a credit decision following an inquiry for mortgage financing. Bay Equity cannot substantively respond to this review in a public forum such as this because to do so will necessarily disclose borrower's non-public information and personal circumstances. Bay Equity believes that *********************** questions have already been answered and a resolution has already been addressed and forthcoming. If ******************** disagrees with this finding, we invite her to reach out to ********************** and we can attempt to further explain.
Thank you.Bay Equity Home Loans
*********************;
************ *************
Initial Complaint
07/25/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Bay Equity Home Lender with ***************************** and ************************* refused to return my total amount on an appraisal for house was canceled by the seller. Bay equity told me $465.00 that it would take about 1-2 days before the appraisal go out for the assignment, during the period of the online application process, I send the money. Both the ************** signed the house contract completed on 7/28/2023, my agent contacted me 7/06/23 that the seller cancel the contract. I texted Bay equity about any funds due me since the seller canceled the contract, texted me 1-word, "none." She did tell the truth my bank showed the $465 was deposited & withdrawn 7/07/23. She told me none but returned only $150. of my $465.00. I paid in full they should returned my full amount.Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Realtor ***************************** with Maximum One Realty, tele # ************, ********************* received a flyer from ********************* NMLS # ****** and GA #***** c/o Bay Equity Mortgage stating they offer 100% Financing with 24 months Bank statements, which is what I was looking for. I contacted ************** on the same date and he sent me the same flyer, that we have as evidence. He sent me the information to register, I completed the application on 09/9/21. On the same date of 09/9/21, I received an email stating that I needed to increase my credit score by 2 points and I needed to pay down Care credit card $2,000 dollars (I have documentation of that transaction). On 9/24/21 ,I paid the card down the $2k and submitted him the letter of verification of the new balance. I didn't hear from ************** and contacted him and he then requested additional doc's , which I submitted those to him. After I had not heard from him, my realtor contacted him as well and he didn't reply to either one of us .Because of my work as a Covid Compliance Officer and Investigator, I travel extensively. I had emailed and called ************** on several occasions with no response. On October 12, 2021, I contacted his supervisor *********************** NMLS # ******/GA -MLO#*****, Tele # ************. and email **************** I stated to ************ that I was having problems with ************** and couldn't get him to respond to myself or my agent. ************ stated they had terminated Mr. ********************* for misrepresentation??? I inquired as to when he was terminated and he stated Oct 5, 2021. I then inquired as to what exactly did he mean that ********************* had been terminated for misrepresentation. He went on to say that the program I signed up for didn't exist; they don't offer 100 % financing with 24 months Bank statements? I was furious when I was looking at a flyer stating such. I contacted my agent we conducted a three way call and we asked for some form of resolution. ************ later called offering no resolution.Business response
11/24/2021
This matter has been resolved with the complainant directly. Please let us know if you have further questions. Thank you
*** Requierme
************
********************
Customer response
11/26/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.