Business ProfileforIL Fornaio America Corporation

Visited location ************ on Sept 14th, 2023. At the end of our dinner, the waiter had a complete change in his attitude. At the end of our dinner, the waiter was very rude asking if we were done with our meal to pack up our food. He asked that many times towards the end. After a while, we got a new waiter for some reason and the new waiter said "We gave you half off your ***** We were wondering why and they didn't say anything. Once we left we noticed our car keys were missing. We left it on the table before they packaged the food and assumed the waiter had taken it. We talked to the manager and they said to get out of the restaurant. We called the local police to have them look at the video tapes but the business refused to look at them. We had to get our car towed due to not having our keys. I called the restaurant the next day to see if they found the keys and they yelled at us to not call back. I think they are having a car theft situation where the workers are stealing cars. I want the business to refund my total meal and my tow. MAINLY look at the videotape to see if the worker took my keys to steal my car. The food was excellent as always we used to go here all the time and this situation shocked us and we did not know what was going on. Why did they give us half off our meal without saying anything about why they did that? I had to get my keys remade and I think they should pay for that as well. They called me a liar so many times. Complaint taken in dictation by BBB rep **