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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Service dates: 1/4/23 and 2/20/23 My car had a good sized dent in the bumper. They quoted me, came to my house, took the bumper off and told me I would need to get a specific bracket because the original is broken. So I ordered the part and when it came in, I scheduled a second appointment. They came and fixed it. He showed it to me and it looked good from the outside (the dent was gone, it was painted). A few hours later I went to my car to go somewhere and I my car alerted me that the trunk was open. I went back to close it to find out that in the process of fixing my bumper, they messed up the alignment (because the trunk worked perfectly before they worked on the bumper) and now the trunk will not close and lock. Because of that, my entire car wont lock (the computer system wont let it). So I cant drive it because the trunk wont latch and if I parked it anywhere, it would be completely unlocked.I talked on the phone with someone and she said because they completed the work on the bumper, they fulfilled their job responsibilities. After I reiterated that my car was better before they came and that they introduced a whole new set of problems, they said it was because my frame was bent. They admitted they should have told me during the service that it was bent, and they saw my car twice so they had plenty of time to tell me. I even asked them in a text prior to scheduling the appointment, if the technician goes in and finds frame damage, will they stop the repair and tell me?, and they said yes. So if I didnt call to complain, Id be driving in a car with a bent frame which is super unsafe. I asked for a refund and they said they would only give me 2/3 of my $773.05 back.
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Contact Information
2942 Century Pl Ste 775
Costa Mesa, CA 92626-4324
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.