ComplaintsforIntegrity Admin Group

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THESE SCAMMERS HAVE NOT STOPPED HARASSING US WITH THEIR JUNK MAIL FOR WEEKS NOW! WE OPENED A HOME EQUITY LOAN WITH OUR BANK AND WE IMMEDIATELY STARTED BEING HOUNDED WITH LETTERS FROM THESE PEOPLE ABOUT A HOME WARRANTY. I CONTACTED MY BANK RIGHT AWAY AND THEY TOLD ME THEY DID NOT GIVE OUR INFORMATION OUT TO THESE PEOPLE BUT THAT BECAUSE THE LOAN IS A MATTER OF PUBLIC RECORD, THESE SCAMMERS TROLL OUR COUNTY RECORDS AND GET OUR INFORMATION. WE FIRST RECEIVED A PINK LETTER FROM THEM TELLING US TO CALL A NUMBER AND THE RETURN ADDRESS SAID "HOME SERVICES AGREEMENT PROGRAM" AND GAVE AN ADDRESS IN **********, ** WHILE THEY ARE BASED IN **. IT WASN'T UNTIL I READ THE VERY FINE PRINT ON THIS LETTER THAT I REALIZED THE LETTER WAS FROM THIS INTEGRITY ADMIN GROUP.CONSUMERS ARE FORCED TO CALL THIS NUMBER AND THEN THEY WANT US TO GIVE THEM PERSONAL INFORMATION BEFORE THEY WILL EVEN PROCEED WITH THE CALL. I TRIED TO TELL THE REPRESENTATIVE I WANTED THE LETTERS TO STOP AND THEY REFUSED TO HELP ME UNLESS I GAVE THEM PERSONAL INFORMATION WHICH I WILL NOT DO. THE CONSTANT HARASSMENT OF LETTERS HAS NOT STOPPED FOR WEEKS NOW. WE GET LETTERS AND NOTICES EVERY SINGLE DAY IN OUR MAIL FROM THESE SCAMMERS. WE ARE UNABLE TO STOP THE HOUNDING AS THERE IS NO WAY TO DO THIS WITHOUT TELLING THEM OUR PERSONAL INFORMATION.THIS HARASSMENT IS ABSOLUTELY RIDICULOUS AND WE NEED THE BBB TO HELP US GET IT TO STOP. THESE PEOPLE ARE DISHONEST IN THE WAY THEY ARE DEALING WITH CONSUMERS AND THEY ARE TRYING TO SCAM PEOPLE INTO BUYING SOME KIND OF HOME WARRANTY. THEY ARE SCAMMING INNOCENT AMERICANS ESPECIALLY SENIOR CITIZENS. WE NEED HELP GETTING THESE PEOPLE TO STOP HOUNDING US.

  

  Business response

  09/05/2024

  We are sorry to hear about your issues with excessive junk mail. Integrity Admin Group is a plan administrator for home and auto warranties. Our focus is on administering customer warranty claims promptly and satisfactorily. We do not directly call or direct mail people with advertising.
  
  These mailings are coming from third-party sellers.  If you have received any communication that appears to be from Integrity Admin Group but raises concerns, please provide us with additional details, such as the content of the letter or marketing piece, and we will investigate the matter thoroughly.
  
  These third-party sellers acquire their mailing lists through various means to which we are not a party.  Integrity Admin Group is committed to protecting your privacy and does not sell customer information to any third parties, nor do we send out bulk mail for solicitation purposes.
  
  I have contacted our vendors and requested that your name and address be removed from their data files. In addition, I will check our internal records at the Integrity Admin Group and verify that your data is not in our system.  
  
  We understand any inconvenience this may have caused and are committed to resolving it. If you have any further questions or if there's anything else we can do to assist you, please do not hesitate to contact us.
  
  Thank you

  Customer response

  09/05/2024

   WHO ARE THESE THIRD PARTY COMPANIES?  I WANT TO KNOW THEIR NAMES IF YOU ARE NOT RESPONSIBLE FOR THIS **** MAIL.  I DO NOT UNDERSTAND WHY YOUR COMPANY'S NAME AND ADDRESS APPEARS ON THIS CONSTANT **** MAIL IF YOU ARE NOT INVOLVED.  EXPLAIN TO MY WHY THIRD PARTY COMPANIES ARE PUTTING YOUR NAME AND ADDRESS ON THEIR **** MAIL.  ARE YOU PAYING THEM?  IF THE **** MAIL CONTINUES AND YOU DO NOT PROVIDE ME WITH THE NAMES OF THESE SUPPOSED THIRD PARTY COMPANIES WHO YOU ARE CLAIMING YOU HAVE NOTHING TO DO WITH YET YOUR COMPANY NAME AND ADDRESS APPEARS ON THEIR **** MAIL (WHICH IS HOW I GOT THE **** IN ORDER TO FILE THE BBB COMPLAINT) THEN I WILL CONTINUE TO FILE COMPLAINTS TO WHATEVER ORGANIZATIONS OR AGENCIES I CAN IN ORDER TO GET THIS CONSTANT HARASSMENT OF **** MAIL TO END,

  

  Business response

  09/06/2024

  We are sorry to hear about your issues with excessive junk mail. Integrity Admin Group is a home and auto warranties plan administrator. Our focus is on administering customer warranty claims promptly and satisfactorily. We do not directly call or direct mail people with advertising.
  
  We want to help you with this issue. Please send a copy of the correspondence you have received that might relate to the Integrity Admin Group, and I will deal with it accordingly.
  
  Please mail too:  
  
  Integrity Admin Group
  *************************************>Suite 240
  ********************
  RE  22218084

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  - Please see detailed outline of events and contacts in attached documents - Was convinced at length to sign service contract by Integrity even after attempt to cancel - Had first claim filed on 9/22/23 that to date has received no resolution, inspection and Integrity closed without my knowing - Claim filed June 3, 2024 for HVAC failure during summer months with extreme heat - Integrity sent their own service provider who submitted a diagnostic on June 21, 2024 - Integrity sat on report, to this day, with no follow *** to their service provider or any request of additional information or additional inspections - I was told by Integrity to submit my own vendor replacement estimates which was completed - Integrity never followed up with me one time throughout the life of the claim, I had to call in dozens of times in order to even speak to someone - Was told multiple times my claim was covered, however they never did anything with it. - After 2 months of my unit sitting at over 95* I was forced to take matters in my own hand and have the system replaced to protect my property. Paid out of pocket - Another month went by with no work by Integrity regardless of numerous phone calls and requests by me to speak with management - **** provided false allegations on multiple calls stating they had sent my request for call back when they had not - Manager ******* stated he would call their provider for more information, never did according to the provider, and then proceeded to attempt claim denial based on the fact of a particular test not being done and me already replacing the unit. - I have submitted letters and information to Integrity with no responses, nor have they reviewed any of my information.- I am currently sitting on day 85 since my claim was filed with no resolution, nor any attempt to do so my Integrity - they have left me with a home uninhabitable for 2 months, and out of pocket expenses of over $10,000 which are also about to incur credit interest as well

  

  Business response

  09/06/2024

  Please be advised an officer of Integrity Admin Group has made several attempts to contact **************.  As of today I have been notified he has a call scheduled with ************** for next week to go over ****************** claims for compensation.  Thank you

  Customer response

  09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sends out fake misleading mail in order to scam people. Pathetic. Do not give any information to this company.

  

  Business response

  08/07/2024

  Please be advised that Integrity Admin Group is a claims administrator.  *********** manages payment of claims for auto and home warranties.  We do not sell, market or advertise to the public.   The information the consumer attached was from a 3rd party seller.   It specifically states that Integrity Admin is the administrator.   The seller Home Protection Programs has been notified of this complaint and requested them to take the consumer off all of their mailing and calling lists.

  Thank you
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is using fraudulent scam calling practices including spoofing phone numbers, and misrepresenting Tmobile Verified caller ID to subvert scam likely flagging and fish for both auto warranty sales as well as home warranty sales. The salesmen representing this business state outrageous financial estimates, make false claims to prevent financial loss, demand credit card information on the spot and call my phone number multiple times a day every single day of the week.

  

  Business response

  06/10/2024

  Please be advised the Integrity Admin Group does not engage in the sale of ************ Contracts.  Integrity is an administrator that adjudicates claims processing.  We have reached out to 3rd party sales vendors to request this consumer be removed from all mailing and call lists at the consumer's request for no further contact. 

• Initial Complaint

  06/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  ********************************** Uses companies that violate do not call lists and spam calls everyone to generate leads

  

  Business response

  06/10/2024

  Please be advised Integrity Admin Group is an administrator that adjudicates claims processing.  Integrity does not market direct to consumers and does not telemarket.   Marketing calls would come from third parties. 

• Initial Complaint

  03/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company uses scare tactic by mailing potential customers with documents that closes appear to legal documents requiring immediate attention.

  

  Business response

  03/12/2024

  At Integrity Admin Group, we want to assure you that our primary focus is on processing home warranty and auto claims, and we do not engage in the solicitation or sales of service contracts. We take great pride in maintaining the highest standards of integrity and professionalism in our business practices.
  It has come to our attention that there may be some misinformation, and we want to address this matter promptly. Rest assured, sending letters or marketing pieces to clients is not part of our standard operating procedures.
  If you have received any communication that appears to be from Integrity Admin Group but raises concerns, please provide us with additional details, such as the content of the letter or marketing piece, and we will investigate the matter thoroughly.
  Our commitment is to transparent and ethical communication, and we appreciate your diligence in bringing this to our attention. If you have any further questions or if there's anything else we can do to assist you, please do not hesitate to reach out.

  Customer response

  03/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ******* deceptive on calis; states they work with the *** directly and are employees of ****** ******* also pushes to people that their employees are ***** specialist with no actual knowledge or qualifications in vehicles.

  

  Business response

  01/05/2024

  We  want to clarify that Integrity Admin Group does not represent itself as a Vehicle Manufacturer or the ********** of ***** Vehicles (DMV).Integrity Admin Group is a reputable organization that specializes in claim intake and processing for vehicle service contracts. Our primary focus is to assist customers in managing and processing claims related to their vehicle service contracts for many makes and models. We do not engage in the manufacturing of vehicles, nor do we have any affiliation with the DMV. We take pride in our commitment to transparency and ethical business practices, and  Our goal is to ensure that our customers receive the support they need when it comes to their vehicle service contract claims, and we are dedicated to providing top-notch service in this regard. Once again, we apologize for any confusion and assure you that Integrity Admin Group is fully committed to maintaining the highest standards of integrity and professionalism in our industry. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, August 28th, An employee of Integrity Warranty assured me that the AC Drain Line repairs would be covered and opened up a claim for me. Based on this information, I went ahead with technician repairs that cost me 400 dollars. They later called and told me that the AC Drain line repairs would not be covered after the repairs were already completed. After asking to speak to a supervisor, the supervisor called and still refused to cover the cost of repairs, implying that I have the contract and could've read it myself. My claim number is *****.

  

  Business response

  11/06/2023

  Customer was paid $*** after claim was amended.  Check was sent on 9/21/23

  Customer response

  11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has already performed this task.
  
  Regards,
  ***** ***********
  
   
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Excerpt from the following article:2023 Press Release April 19, 2023 Media Calls Only: ************ Email Inquiries: ************************* Indemnity Admin Group, ***** creating fake home warranty brand names and sending out the final notice mailers to hundreds of thousands of ********** consumers. The fake brand names included HOME WARRANTY DIRECT, HOME WARRANTY SOLUTIONS,LIKE NEW HOME WARRANTYThe above listed brands were the ones that I am under.

  Customer response

  07/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This deceitful company advertises under the name "Home Services Department". Their website is: *************************************************** and they have offices in **********, **, **********, and *********, **. They are gaming the Better Business Bureau and promoting their undeserved A+ rating. They will tell you about their rating when you call from the letter you receive. However, they are reluctant to give you information about their real business profile name as listed on the BBB. Also, they will continue to harass consumers by mailing letters to new home owners found through the county deed records (public information). Their tactics include a barrage of realistic letters that appear to come from your bank or lending institution and a highly trained sales team at one of their call centers. One of their letters looks like a real check and includes a fingerprint seal watermark, knight logo, and a wavy line background. It says "This check is void without a colored border and background..." and contains your lender information (e.g., ***** Fargo). The urgent and bolded phrases include: "FINAL NOTICE", "PLEASE RESPOND BY:" "We reserves the right to revoke your eligibility for service coverage after 5 days". This company is a disgrace to better business and all the BBB is supposed to represent.

  

  Business response

  04/11/2023

  This is not marketing from Integrity Admin Group.  We are plan administrators.  We do not market to the public or collect any funds from customers.  This is a 3rd party seller.  I have reached out to our vendors and requested that this name and address be removed from all of their data files for no contact.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩