Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Integrity Admin Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Integrity Admin Group

      3505 Cadillac Ave Bldg O Ste 106 Costa Mesa, CA 92626-1429

      BBB Accredited Business
    • Integrity Admin Group

      2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

      BBB Accredited Business

    Business ProfileforIntegrity Admin Group

    Auto Insurance
    Multi Location Business
    BBB accredited business

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Office of the Attorney General Connecticut vs Integrity Admin Group (Enforcement Action)
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On May 5, 2023 Integrity Admin Group chose to enter into an assurance of voluntary compliance with the Connecticut Department of Consumer Protection. The assurance settled allegations that marketing letters used by the businesses’ independent sellers created a misleading sense of urgency and authority. Under terms of the assurance, Integrity Admin Group agreed to pay the Department $10,000.00 for investigative costs. Integrity Admin Group also took measures to ensure that any independent sellers who may send letters to consumers in the future promoting its administrative services do not raise similar concerns with the Department. Integrity Admin Group agreed to enter into the assurance for settlement purposes only, it did not admit to any violations of law, and there were no findings of wrongdoing by Integrity Admin Group. The assurance should not be considered as an admission of guilt or finding of violation of the law. 

    This action is final.
    See all additional business information

    At-a-glance

    Customer Reviews

    3.66/5stars

    Average of 250 Customer Reviews

    Customer Complaints

    57 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/12/2019

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers warranty claims administrative services. 

    Business Details

    This is a multi-location business.

    Find a Location

    Integrity Admin Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Integrity Admin Group

        3505 Cadillac Ave Bldg O Ste 106 Costa Mesa, CA 92626-1429

        BBB Accredited Business
      • Integrity Admin Group

        2973 Harbor Blvd Ste 240 Costa Mesa, CA 92626-3912

        BBB Accredited Business
      Location of This Business
      3505 Cadillac Ave Bldg O Ste 106, Costa Mesa, CA 92626-1429
      BBB File Opened:
      7/12/2019
      Years in Business:
      6
      Business Started:
      10/5/2017
      Business Incorporated:
      2/28/2018
      Accredited Since:
      7/12/2019
      Type of Entity:
      Corporation
      Alternate Business Name
      • Integrity Vehicle Group Inc
      Business Management
      • Ms. Cheryl Gaglia, Chief Financial Officer
      • Mr. Owen McCullough, Member
      • Ms. Shayla Rivera, Administrative Assistant
      Contact Information

      Principal

      • Ms. Cheryl Gaglia, Chief Financial Officer

      Customer Contact

      • Ms. Cheryl Gaglia, Chief Financial Officer
      • Ms. Shayla Rivera, Administrative Assistant
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      57 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This business is using fraudulent scam calling practices including spoofing phone numbers, and misrepresenting Tmobile Verified caller ID to subvert scam likely flagging and fish for both auto warranty sales as well as home warranty sales. The salesmen representing this business state outrageous financial estimates, make false claims to prevent financial loss, demand credit card information on the spot and call my phone number multiple times a day every single day of the week.
      Read More

      Customer Reviews

      250 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sherryl C.

      5 stars

      07/16/2024

      I was impressed with ******, the First **** I spoke with. ****** was so very knowledgeable, professional, & very patient & kind. ***** was my salesman, he also explained the coverage with a kind, thoughtful, respectful demeanor. Overall I enjoyed & understood the interaction. Thank you for such well trained, polite & pleasant representatives of your company. *************************

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.