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Find a Location

AutoCheck has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AutoCheck

      475 Anton Blvd Costa Mesa, CA 92626-7037

    • Experian

      7321 Ridgeway Ave Skokie, IL 60076-4026

    • AutoCheck

      955 American Ln 1florida Schaumburg, IL 60173-4998

    Business ProfileforAutoCheck

    Automobile Purchasing Consultants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Ohio Attorney General v Experian
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On November 7, 2022, Experian entered into an Assurance of Voluntary Compliance with the Ohio Attorney General and 39 other states. The Assurance settle claims related to the data breaches in 2012 and 2015 that compromised the personal information of millions of consumers nationwide. Under terms of the settlement, the business agreed to pay $12.67 million. The business has agreed to strengthen its data-security practices by:

    -Not misrepresenting to its clients the extent to which Experian protects the privacy and security of personal information.
    -Introducing a comprehensive Information Security Program, including regular executive-level reporting and enhanced employee training.
    -Adopting due-diligence provisions, which means properly vetting acquisitions and evaluating data-security concerns prior to integration.
    -Implementing data minimization and disposal requirements, including specific efforts aimed at reducing use of Social Security numbers as identifiers.
    -Meeting specific security requirements regarding encryption, segmentation, patch management, intrusion detection, firewalls, access controls, logging and monitoring, penetration testing and risk assessments.

    The settlement also requires Experian to offer five years of free credit monitoring services to affected consumers, as well as two free copies of their credit reports annually during that time. 

    This action is final.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    89 complaints closed in last 3 years

    37 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers vehicle history reports.

    Business Details

    This is a multi-location business.

    Find a Location

    AutoCheck has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • AutoCheck

        475 Anton Blvd Costa Mesa, CA 92626-7037

      • Experian

        7321 Ridgeway Ave Skokie, IL 60076-4026

      • AutoCheck

        955 American Ln 1florida Schaumburg, IL 60173-4998

      Headquarters
      475 Anton Blvd, Costa Mesa, CA 92626-7037
      Years in Business:
      27
      Business Started:
      10/30/1996
      Business Incorporated:
      10/30/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • Experian Information Solutions Inc
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:00 PM
      T:
      8:00 AM - 7:00 PM
      W:
      8:00 AM - 7:00 PM
      Th:
      8:00 AM - 7:00 PM
      F:
      8:00 AM - 7:00 PM
      Business Management
      • Mr. Ed Przyzycki, Product Manager
      • Mr. Jafet Chavarria, Manager
      • Mr. Craig Boundy, CEO
      • Mr. Albert Love, Associate
      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Contact Information

      Principal

      • Mr. Craig Boundy, CEO

      Customer Contact

      • Ms. Diana Solano, Complaint Handler
      • Mr. Renan Obando, Complaint Handler
      • Ms. Pam Nardiello, Complaint Handler
      • Mr. Jose Fernandez, Complaint Handler
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      89 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/22/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Autocheck is falsely reporting my mileage. It reported incorrect mileage tonight when I tried to get a value for my vehicle. I switched sites to see if it was a mistake caused by the original site and the mileage had gone up another thirty thousand. I'm pretty sure I didn't drive a total of seventy thousand miles tonight
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jake S

      1 star

      06/28/2024

      No customer service agents. I was worried about my credit and needed to talk to a live person, all I revived was a robot telling me they only transfer me in limited situations. I would think fraud is a limited situation but not to them. The robot is not even helpful. You go in circles and are hung up on if you keep trying to request a person. This should be illegal because of how important credit is to your daily life. There is not even a customer service number listed on their website. If I could rate 0 stars it would be negative 100. I have never had to jump though so many hoops to access my credit and still get nowhere. This business should be investigated to make sure everything is up to standards. To me if a valued customer cannot even access a live representative in extreme situations that should be illegal.

      AutoCheck Response

      07/05/2024

      Hello ***********************, Thank you for your review. We apologize for any inconvenience you may have experienced.To reach the Experian ****************** you have the following options:1.Contact Form: You can submit a contact form for assistance by visiting this web page. *************************************************************************************** 2.Phone: You may call Experian at either ************** or ************** to speak with a live representative.Feel free to explore other personal services related to credit report information using the provided link.Let us know if there is anything else we may assist you with.Thank you, AutoCheck Customer Support

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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