33 Customer Reviews
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Review from Anna P
1 star08/02/2024
The cleaning woman was supposed to come 8am. She texted 8:05 that she couldnt come and would have to arrive 10:30 instead. I was annoyed but said fine. Then at 10:37 I texted her to ask where she was, and she said she had car issues which sounded like bs to me.My entire days plans were ruined and I will NEVER use this service again. Ill also tell all my friends to steer clear. Absolutely unacceptable way to treat clients. Scam.Review from Heather B
1 star05/12/2024
HORRIBLE! Do NOT use! We prepaid for a one hour cleaning to happen from 3:30-4:30 PM in preparation for our daughters graduation party with a start time of 5:30 PM that same day. At 3:15, they texted to say they were going to be an hour late and blamed traffic, sending a screenshot of the traffic pattern (which showed very little red, mostly blue) with a time stamp of 3:15, but indicating they were coming from ****** and headed to us in *********on a Friday afternoon! I told them to please just get there as soon as they could and that we could work around them as the party got underway, but at 4:30 PM, they texted to say they couldnt get to me until 6:00 PM, so I told them not to come, since we already had a full house and had cleaned much of the kitchen and bath ourselves. Now the company has credited me the $65 we prepaid since the pro claimed that I canceled my cleaning. I lament not having checked reviews before hiring them!!One more cautionary tale: they claim if you prepay, you will get 10% off. This is a lie. They advertised 1-hr cleaning as $65, and even though I prepaid, they still charged me $65.Buyer BEWARE!Review from lindsay r
1 star05/08/2024
Invested in a cleaner who I trusted to come into my home. When I returned to my apartment, not a single thing had been cleaned. No idea what they were doing in my apartment the entire time. Impossible to get a refund. I wish I had checked this website before hiring. Absolutely impossible to get someone with customer service to issue a refund.Review from Viviana H
1 star04/29/2024
STAY AWAY! Please do not book Tidy if you do not want to (1) risk having items in your home damaged or (2) have a person in your home that is basically NOT vetted in anyway and for which you will have no protection whatsoever. I thought Tidy provided a true service: competent, qualified, vetted housekeepers whose work they warrant and guarantee. I was woefully mistaken. Tidy qualifies these individuals as independent contractors so that when they fail to do the job right, or worse, ruin items in your home, as they did with me, your only recourse is to dispute it directly with the housekeeper and even then, you are made whole by receiving a cleaning credit. Why would someone want a cleaning credit with an organization that fails to provide competent cleaners? I booked Tidy because I havent had time to find a new housekeeper. I shouldve been patient and continued to interview true, competent, housekeepers. Trust me. No matter how short you are on time, DONT DO ITDONT BOOK TIDY. They are AWFUL! I would give 0 stars if I could!Review from Brandy M
1 star04/25/2024
Worst service. I had three short term rentals. They charged me for 20! They never paid my cleaners. They refunded charges but they charged in *** and refunded in CAD and o lost a tonne of money in the exchange. They were a nightmare and the service didnt work.Review from Brooke E
1 star04/16/2024
Every promise on this company's website is a lie. They do not do background checks. They do not hire individuals who speak even a little english. The cleaners are held responsible for nothing (and the company takes responsibility for nothing/blames the cleaner). The cleaner I hired showed up 25 minutes late and only stayed for 20 minutes. She cleaned the stove and left. I know this because I left the house for only 20 minutes and returned to find her backing out of my driveway. I was so shocked I just watched her leave leave in disbelief. This company is fraudulent and if it isn't already embroiled in lawsuits, it will be soon.Review from Airika H
2 stars01/18/2024
Once I edited my rates to higher pay my job decreased to almost none . They charge cleaners who pay for their own cleaning supplies , and take away money they are scheduled to pay them for fees like cancellation fees up to 30 dollars each but when they cancel on you they give you 10 dollars .Review from Taylor H
1 star10/13/2023
They dont actually do background checks on anyone. My cleaner / thief had 5 different profiles with different names and identities. He stole all my family heirlooms and has left me with debilitating anxiety. Tidy does nothing to help, theyre simply a vessel in helping criminals steal from people.Review from KATHY C
1 star09/27/2023
I believe this may be a ************* I scheduled a cleaning for 2 cleaners for 4 hours. I wanted big, yearly cleaning. They were to arrive at 9:30. At 9:45 they inform me that they cannot come because of personal issues they were having. I told them fine, give me a refund. A few minutes later they contact me saying they can send one person. I said fine, but be sure to give me a refund since it is one person. The cleaner arrives and didn't even do basic cleaning. Did not clean my shower, vacuum, skipped furniture and didn't dust, didn't clean the microwave - all the basics. My To Do list never got touched like cleaning blinds, baseboards, window ***** which is why I wanted 2 people for 4 hours. The cleaner left after 3 hours. I have repeatedly told them to give me a refund. They gave me $35 towards another cleaning. I originally paid $373. They owe me over half of what I paid. I will never allow them in my home again. And it's impossible to get a hold of them. I will be reporting them to the Better Business Bureau as well.Review from James Q
1 star08/22/2023
These mother f**kers still owe me 20 dollars! Don't ever work for this Company you'll clean poeple houses for free and never get paid.
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