ComplaintsforExperian BIS Commercial Relations

• Initial Complaint

  04/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Experian Business refuses to update my company profile to reflect proper information. I am demanding the removal of a collection that is affecting our business profile. Company even after being notified has failed to validate this alleged collection accounts debt or remove for failure to do so. This is defamation of character and i will pursue legal action. My company reputation is important. And the integrity of my profile should reflect our status, This information is false and misleading. Remove negative and late payments. Update to reflect paid as agreed.

  Business response

  04/14/2023

  Better Business Bureau of Pacific Southwest
  ***************************************************************
  
  RE:  *******************************************************, *********, **  

  
  Complaint #******** & ********

  
  This letter is in response to your inquiries dated 04-09-2023 and 04-13-2023 regarding the commercial credit report for *******************************************************, *********, **.  Your request was logged as case # *******-**.
  We are in the process of verifying the account information with the data provider.  We will notify ***************************** AGENCY LLC once a response is received and any necessary updates are made.
  
  Sincerely
  
  Experian Commercial Relations 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This reporting agency is reporting incorrect information to the business credit bureau. Oh my business credit address.

  Business response

  04/06/2023

  We are unable to access the document provided within the complaint.  Also, the complaint does not include the name and address of the business.
  
  If the business wishes to re-submit their request, please provide a current copy of their Experian Business Credit Report. Circle the item(s) on the report, state your dispute (for example, not mine, never late, paid, etc.), and provide the correct information, and any available supporting documentation. They can email their request to *****************************************.  Please add the document as a pdf file and attach it directly to the email. 
  
  
  Regards,

  Business Disputes Team

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ****Experian has been dedicating itself to making changes to our company profile, Experian removes letters from the legal name of our business, adds debts that do not belong and commercial purchases of our company, those if they do not reflect it.***************** as Vice-President of **** LLC DBA ********** I demand Experian Business Credit Report, to do their work clean and in accordance with the laws, what they are doing is illegal and is causing serious consequences to our company.

  Business response

  09/01/2022

  Better Business Bureau of Pacific Southwest
  1010 **************
  *******, ** 85014
  
  RE:  ASYP LLC,***********, **     

  
  Complaint #********

  
  This letter is in response to your inquiry dated 08-29-2022 regarding the commercial credit report for **** LLC, ***********, **.  Your request was logged as case # *******-66.

  
  We have notified the customer in reference to the review of updating contact information, that if we are unable to verify the accuracy of the information provided, we may not be able to update or it may be removed from the Business Profile report.

  If there is further assistance needed to contact our office. 
  
  Sincerely
  
  Experian Commercial Relations 

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were denied an important Performance bond because of all the errors on our Experion Business Report. We have since been denied multiple credit cards and vender agreements. I submitted 4 disputes at this point. One has been corrected after 5 months, only to be incorrect yet again 1 month later. Our company name is *********************.Errors on Report-1.Business secondary address 2. Show our business as a full-service restaurant, which we are not and have never been (corrected) Now it states we are a Equipment rental ******************************* And Industrial Machinery And Equipment Rental. Our SIC codes are changed and new ones are added constantly this is the 10th changes this year.We are a construction excavating company 3. Showing three open liens that have been closed for over a year, i submitted court documents showing the ***** are satisfied and they refused to remove them 4. 7 Credit Cards with high balances when we have only EVER had three cards. I disputed this they refused to remove it or give me more information We only get denied if the company uses experion to check our credit, and it is seriously impacting our business I have attached Lein Satisfaction letters, old credit reports and all previous disputes.

  Business response

  08/09/2022

  Thank you for contacting us on behalf of *************************, regarding their Experian Business Credit Report. Their request indicated they required correction to be made to their file. As a result of our investigation, we have made the appropriate updates to the business credit report. The business has been notifed of the following: 

  "Updates to key business facts and business profile data have been completed. If we are unable to verify the accuracy of the information provided, we may remove it from the report. Our review included the following data elements:
  
  Industry Classification

  
  Business Address

  
  The disputed tax lien information has been verified for accuracy against public records:
  Both the original tax lien filings, as well as, the subsequent tax lien releases are currently being presented correctly on file. Experian presents public record data on business credit reports for seven years after the filing date.

  
  In addition, we have received your request regarding disputed Credit Cards;however, more information is needed in order to specifically identify which accounts are in dispute. If you wish to re-submit your request, please specifically identify which accounts are in dispute by providing the Supplier Category and/or Account Type and Acct. # (Last 4),or provide a current copy of your Experian Business Credit Report. Circle the item(s) on the report, state your dispute (for example: not mine, never late, paid, etc.), provide the correct information and any available supporting documentation. List all variations of your Business Name, including any DBA's as well as your current and previous addresses associated with your business.

  
  As an Experian Business Credit Advantage member, you may review your company's business credit report online at www.smartbusinessreports.com."

  Experian strives to provide accurate business credit reports and we use feedback we receive to improve our procedures and processes.

  Sincerely, 

  Experian Commercial Relations

• Initial Complaint

  06/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My company (******* *************** Services LLC) is required to obtain a performance bond to satisfy the requirements of a government contract that we were awarded. The bonding company performed a **************** check and refused the bond because our business credit rating was poor. Dun & ********** based mu business's credit rating on a Experian Credit Report. I was forced to buy a credit report from Experian and found that they are reporting false information about my company. They reported a bank card "charge off" for $22,838 on 05/25/22. This is completely false and furthermore they don't have any reporting of the one bank card that we do have which has a current balance of $3,096 and is paid automatically each month. Experian is also reporting a ********** Services" loan with a balance of $20,775 and a ***** day late payment of $840. This business line of credit was through the M&T bank and has a 0 balance. Experian is also reporting 3 tax liens from the Commonwealth of ************. One lien is properly reported as released but the other two liens are not updated as released. If this information is not removed or corrected I will lose the government contract which will cause great financial harm to my company. I have filed a complaint with Experian but have not heard anything regarding the repair to my credit report. I will be filing a complaint with the Consumer ************************* as well and will be consulting with my attorney regarding legal action if Experian does not immediately remove and / or update the information they are reporting about my company. The false information in this report is absolute slander and has caused financial and reputation damage to my company.

  Business response

  07/05/2022

  Dear Sir or Madam:
  
  RE: Complaint # ********

  
  Complainant:  ******* EXPERT CLEANING SERVICES LLC, ******,**

  
  This letter is in response to your inquiry dated June 24,2022 regarding the commercial credit report for . ******* EXPERT CLEANING SERVICES LLC, PLAINS, **.  Your request was logged as case # *******-79.

  
  The Experian Business Credit profile is currently being investigated.

  
  Should you have additional items or questions, please submit a new dispute referencing your now closed case.

  Customer response

  07/13/2022

  As of today an agent is looking into it still, so this matter is not resolved as of yet. Thank you

  Business response

  07/22/2022

  Tell us why here...Dear Sir or Madam:
  
  RE: Complaint # ********

  
   Complainant:  ******* EXPERT CLEANING SERVICES LLC, ******,**

  
  This letter is in response to your inquiry dated July 14,2022 regarding the commercial credit report for . ******* EXPERT CLEANING SERVICES LLC, PLAINS, **.  Your request was logged as case # *******-79.

  
  We have completed the following actions as a result of our investigation

  
  Tradelines FINCL SVCS, BANK CARD has been deleted.

  
  Tax Liens #********* has been deleted, #********* status has not changed.

  
  SIC has been updated.

  
  Should you have additional items or questions, please submit a new dispute referencing your now closed case.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Experian BIN: ********* My company's credit report (******* CAPITOL LLC) has a late tradeline reporting which is not ours. We always pay all of our invoices and bills on time as Experian can see from all the other on-time tradelines on our report. We contacted Experian in 02/2021 to have the late payment experience removed. It is now 11/2021 and the payment experience is still on our report. This has lowered our business credit score from 100 to 73 in error.In addition, we've asked Experian for the following updates on my company's (******* CAPITOL LLC) business credit report as follows:1) The addition of additional locations at: 1) ****************************************** and 2) ******************************************) Updating our Registered Agent to: City Registered Agent, *********************************** *******) ******* Capitol LLC is incorporated in the ******************, ********** and Oregon. All of our incorporations are not reflected on our report. Our ultimate headquarters is located at: ******************************************************************************.We've requested all of these updates but, Experian has not updated our report to reflect only accurate and correct information.

  Business response

  01/21/2022

  Dear Sir or Madam:
  
  RE: Complaint # ********

  
  Complainant:  ******* CAPITOL LLC,  ********, **
  
  This letter is in response to your inquiry dated November 22, 2021 regarding the commercial credit report for ******* ******* LLC, ********, **.  Your request was logged as case # *******-81.
  We have completed the following actions as a result of our investigation. 
  Merged report for ********, **
  Tradeline PACKAGING has been deleted
  Removed Agent
  Unable to verify Family Linkage
  Should you have additional items or questions, please submit a new dispute referencing your now closed case.

• Initial Complaint

  08/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  With COVID affecting businesses such as mine, I began reaching out to creditors for financial assistance only to find out that suddenly my business credit is damaged. Im confused why so I dig deeper only to find that Experian has grossly inaccurate information about my business. So have a sales team reaching out to businesses to use them to research business credit yet the dont have the proper resources or efforts to make sure that information is as accurate as possible which leads to "Slander". Yes Experian is Slandering my business by providing false information about my business. I reached out to Experian requesting a correction only to receive a response that its waiting an agent to be assigned. Has said this for weeks. In the meantime my business is suffering due to Experian's poor reporting details. I need faster repair here or this will become a legal issue of slander. Business name is ************** LLC in ******************

  Business response

  09/10/2021

  
  Better Business Bureau (*******, *****************************************************************************************************************************************************************************************************************************************************************************************************
  
  
  Re:      *********************************** ************** LLC
  *********************************************
  Complaint ID ********
  
  
  Thank you for contacting us on behalf of ************** LLC, regarding their Experian Business Credit Report.
  
  The request indicated they required correction to be made to their credit report. As a result of our investigation, we have made appropriate updates to the business credit report. The business has been notified of the following:

  
  We have completed the appropriate updates as a result of our investigation. We strongly recommend reviewing your updated credit report. Should you have additional items or questions, please submit a new dispute referencing your now closed case.

  The disputed judgment information has been verified for accuracy against public records:
  Both the original judgment filing, as well as, the judgment satisfaction are currently being presented correctly on file. Experian presents public record data on credit reports for seven years after the filing date.

  
  As an Experian Business Credit Advantage member, you may review your company's business credit report online at www.smartbusinessreports.com.

  
  Experian strives to provide accurate business credit reports and we use feedback we receive to improve our procedures and processes.

  
  
  Sincerely,
  
  
  
  Commercial Relations

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩