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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I set up a car warranty with CoverageX LLC on May 31, 2024 and paid $120. I signed on with another car warranty ** on June 11, 2024 because they had better **verage and a little cheaper. I called CoverageX shortly after in June 2024 to cancel their service and stop any further deductions. CoverageX **ntinued taken payments on July 1, 2024 for $150 and on August 3, 2024 for $150. I have requested a refund for all payments taken of $420. I was told the only person who **uld do that was a **************************** who would have to call me back. When I did not hear from **************, I called him and he first wanted to keep me as a customer by lowering the premium. When I declined the lower premium he refused to refund me stating that he has no re**rd of me calling to cancel. I informed ************** that I would have no reason not to call because I cannot afford to pay for 2 warranties on the same vehicle. I informed him that I called in June and July as well as a few days ago on August 8, 2024. I have not had any claims and would like a **mplete refund of $420.
Business response
08/19/2024
**************,
We're sorry this policy was not the perfect fit for you. I have reviewed your file in great detail and want to make sure this issue is resolved fairly and amicably, whilst adhering to our obligations to follow the rules of the contract as faithfully as we are able.
I show the following call records:
05/31/2024, which is the date of your initial purchase of the policy.
08/08/2024, two conversations with our customer service team.
08/09/2024, the date of your official cancellation with our representative ******.
I do not show any attempt to contact us between the dates of 5/31/2024 and 08/08/2024.
If you can produce a call record, which must include the date of your attempted call and the phone number in which you attempted to contact us with, I will happily refund the policy in full and backdate your effective cancellation date to that date, provided the attempt to contact us was completed within 30 days of initial purchase.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Coverage X has been calling non stop about a coverage of my car but I don't have a car and I can't drive. I've been trying to ask them to take me off their list and stop calling. After hearing I can't drive, they always follow up on asking if any of my family members can drive. I really want them to stop calling.Business response
07/29/2024
***********, we're sorry we've over-extended our welcome in attempting to contact you, we can confirm you will not be contacted again for any reason.
Customer response
07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Illegal robo-call to advertise their business, a.k.a sellBusiness response
06/25/2024
******************, we are sorry we have disturbed you with our attempts to contact you. Just for clarification, CoverageX does not conduct outbound robocalls for any purpose, advertising or otherwise. Our attempts to contact you were conducted by live humans looking to follow up after your submission for info on our site to save you money on auto repairs, for which we have express written consent to do so.
Regardless, we take all requests for contact to cease very seriously, including yours. I can confirm that there will be no further attempt to contact you. I hope this provides the resolution you were searching for.
Customer response
06/25/2024
A) I have received a robo-call!
B) I have not contacted that business in any form whatsoever.
C) I'm on the do-not-call list. I expect not to be called by businesses I have not dealt with in any form whatsoever.
D) Stop lying about me having initiated any contact with you in any form. I haven't!!!
Business response
07/12/2024
******************,
CoverageX does not conduct robocalls, which is the use of a pre-recorded message made outbound to you. We contacted you the old fashioned way with a human. Many may refer to any telemarketing call as a 'robocall', however there is a difference between the two.
We have a submission for a request for information to save money on auto repairs, in which your information was provided on 04/29/2024 at 14:21:29 from an IP address 100.35.193.206. If that is not your IP address, then someone has submitted your information, either inadvertently or purposefully. I have faith that you can understand this attempt to contact you was not made with poor intentions or to disturb you -- we received an inquiry and attempted to contact in response.
Regardless of the nuances of the situation, I can reaffirm that you will not be contacted by us again for any reason. I trust that this resolution will rectify this issue for you.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company, and companies like it, keep calling me about my "Extended Warranty" Falsely claiming they are from the ***************************** regarding a 2013 ***** Civic. I have never owned a 2013 ***** Civic nor has anyone in my extended family. They have my address and they have my phone number. I would like for this company never to call me again. The representative even said he was told not to disclose what warranty he worked for at first. It's beyond shady and It may very well be worth investigating. *********************************** is their websites. Have fun.Business response
03/06/2024
********************,
Our internal team has investigated your case and we do not see your information in our system at all, nor record of ** ever attempting to contact you. This is now a major concern of ours, as we now believe another entity has posed as us or is attempting to do so. If you would be so kind as to provide the phone number by which you were contacted (which you can email to me directly if you prefer, at ********************************** we will rectify this situation with the party responsible as soon as possible. Moving forward, we can affirm that we will not attempt to contact you by any means, and want you to understand that we take this matter extremely seriously. We intend on utilizing every resource allowable by law to protect consumers like you from parties like the one that contacted you. We appreciate your patience and cooperation in resolving this misunderstanding, and trust with good faith that this matter can be considered resolved.
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4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.