Business ProfileforBrookfield Residential

We purchased a house in ******, **********. Before we receive the house, while we were doing the inspection, we found there is a giant hole in the bathtub caused by construction process. We reported to the *****, the sales representative who contacted us directly immediately. As you see in the picture, we wrote an email to her in middle of the November. However, she, and the sales team kept pushing us back and forth. They did not put any effort into solving the issue even giving us any clear picture of the solution to the issue. They kept telling us they will figure it out. After we move the money into the escrow account, we did another inspection to finish the escrow process. We still see the problem of the bathtub and we required the builder to replace the bathtub with a new one. Thus, we did not sign the paperwork saying we accept the house condition. However, the builder still recorded the escrow without our permission and without our acknowledgement. In such illegal and chaotic process, the customers right cannot be guaranteed and protected. meanwhile, back to the bathtub, the builder, Brookfield residential only offers us 3 years of warranty of the bathtub. However, as we all know, the bathtub's issue will appear after three years because of materials. By doing this, they are able to transfer their responsibility to us and we need to take care the problem caused by them. This is totally unacceptable and makes no sense. We wish we could get help from BBB.