2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jen L
1 star04/01/2024
I moved to the ********* apartment building in *********** in 2019 and my rating just keeps getting lower and lower as they reduce the services and amenities. The building was bought by Brookfield in 2019 and now that they're bankrupt they just keep taking things away while still raising the rent. Downtown ** is really not a safe place so most apartment buildings have security, but not *********. They took that away in 2019 and so we just had a 24/7 concierge at the front desk instead. But now they're taking that away too. We've had building break-ins, overdose deaths of unhoused squatters, cars broken into. Doors are left open and unattended.We only have two elevators instead of three now, because it's too expensive to fix the broken one. The billing is in shambles with no accountability for the electrical bill and a new "service" to pay our rent that charges a fee, in addition to a second fee for a second service to pay utilities (that are usually wrong).The windows haven't been cleaned since 2022 and they won't be cleaned in 2024 either, according to building management. And I don't think the carpets have ever been cleaned.It's a beautiful, historic building that deserves better management. It's really a shame.Review from James B
5 stars02/03/2023
They got me into my 1st HOME. Thank you for all the help and hard work you guys have put into making this happen. I can't wait to step foot into my BRAND NEW SMART HOME!!! I AM SO EXCITED TO SEE WHAT THE FUTURE HOLDS. THANKS TO THE **** AT BROOKFIELD RESIDENTIAL! (*******, ** Team) ***********
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