Business ProfileforPOPIC, LLC / Confirm Insurance

My son moved into West 22 apartments in August, 2023. I was told that I could either buy renters insurance from POPIC LLC or provide my own. I told them that I would provide my own State Farm policy which is valid from Aug 11, 2023 to Aug 11, 2024 and I paid that in full upfront. I uploaded the policy and it was accepted and I received a credit back from the $12.99 that was initially charged. I was not charged for insurance but started getting charged in December. I reached out to the apartment complex and they said not to worry, that they would credit me back the amount. They also sent an email out Dec 1st saying that all residents were charged even if they opted out of POPIC, LLC insurance and this was due to system migration/ownership change. I continued to get charged the $12.99 a month and sent repeated emails and made multiple calls. I sent my policy to the manager at West 22 on 3/5 when he asked me to send it. I was still getting charged so I reached out to a new manager (the old one left) and she told me to disregard the charges and the small balance reminders that I was getting. At this point, it accumulated to $51.96 or 4 months of insurance. I called West 22 again and was put in contact with POPIC, LLC at which point I was told they had no record of my policy. I was told to send it to them and they would upload it. I asked for them to remove the $51.96 and they refused saying that they will not charge me for future payments. I provided a timeline of all the correspondence to them and how I wasn't charged until they migrated systems and lost my policy. I have provided proof that my policy is valid and they still won't remove the false charges. I was told that if I couldn't provide an email saying that they accepted my policy then I would have to pay the charges.