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Find a Location

Fisher & Paykel Appliances Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFisher & Paykel Appliances Inc

    Major Appliance Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    14 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/23/2007

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers and manufactures and distributes major appliances

    Business Details

    Location of This Business
    695 Town Center Dr Ste 180, Costa Mesa, CA 92626-1902
    BBB File Opened:
    8/9/2013
    Years in Business:
    27
    Business Started:
    8/23/1996
    Business Incorporated:
    8/23/1996
    Accredited Since:
    8/23/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fisher Paykel
    • DCS Appliances
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Ms. Lisette Jessen, North American Customer Service
    Contact Information

    Principal

    • Ms. Lisette Jessen, North American Customer Service

    Customer Contact

    • Ms. Lisette Jessen, North American Customer Service
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    44 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought *********************************************** dish drawer dishwasher in Q4 2023. My *********************************************** dishwasher is not cleaning dishes 3 months after purchase. It cost more than double of a Bosch dishwasher and not working in 3 months. They sent same tech twice and he kept saying it is my water heater problem. His diagnosis is to run hot water for 10 minute until really hot in my kitchen and then run dishwasher and keep increasing water heater temperature. Even though it does not make sense, I did increase my water heater to a level before it is extreme hot and ran hot water until really hot in the kitchen tap. Still not cleaning. He is saying dishwasher does not have heat pump that heats the water. It does not make sense. I would like my dishwasher to be fixed or replaced. It is defective for sure and tech kept blaming me. I have extreme hot water during shower and other taps and still he kept blaming my water heater which I have no complain at all. You can see in attached images that my water heater is last level before it is dangerously hot. I have also done online research and in the review answered by *********************************************** that the dishwasher should heat its own water. I have been using dishwasher for 24 years and never had this problem. I had regular brand such as kenmore or other economical brand and neve had any issue. This is more than double price of Bosch and 4 times more than economical dishwasher and performance is so bad! I would like Fisher and Paykel to repair, proper test or replace if cannot fix
    Read More

    Customer Reviews

    24 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bernard R

    2 stars

    05/28/2024

    Extremely disappointed and unhappy with the product The look is sleek and stylish and we made the mistake of going for style to suit our new Reno. After two years we now have a fridge with bumps, dents and scratches on the front doors that make the fridge look twice its age. Were just two people that rarely entertain but after two years, the fridge looks like a family of rowdy kids has been using it.When opening the door, small items have fallen on the top panel of the freezer compartment leaving more dents along the top. The humidity cover is made of the cheapest molded plastic that looks like packing material that should be disposed of rather than an important item from a supposedly quality product. This item has a bad habit of popping out so prepare to spend some time figuring out how it goes back on. The exterior seems to be made of paper thin stainless steel as it dents at the slightest touch and the finish on the handle is wearing out and looks like its ten years old. To top it all off, the interior space is ridiculously small with door shelves that hold a couple of items, thats it. With two people, it barely holds enough for our needs.Sorry to say, if this fridge is any indication of the quality of their products, this is the first and last time we consider a Fisher Paykel product.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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