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ComplaintsforFerrari of Newport Beach
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Complaint Details
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Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased the car July 2021 for $170,000 ONLY about 900 miles later that wed enjoyed driving the car, our wrench icon on the dashboard lit up so we then dropped it off at Ferrari of ************* for its annual service (thats still covered). To our SURPRISE Ferrari of ************* came back to us with an estimate of $20,000 of repairs that needed to be performed on our car immediately. None of the repairs were optional. ALL were strongly recommended as imperative (otherwise the engine would blow up) due to the nature of the repairs (more leaks, turbo coolant lines replacement, etc. etc.). We were do disappointed and shocked that this car that was sold to us as being so great, so reliable, etc. etc. was continuing to have issues - VERY COSTLY issues. So much for reliability of the car, the brand, etc.! We cannot believe what were having to deal with here! And to add insult to injury, Ferrari of Newport Beach is expecting us to cover the majority of the repairs. We feel we should not have to cover any of these repairs! Were also upset theyre not covered under our warranty! We were hoping wed at the least get a goodwill coverage for the repairs and were not! Its unacceptable that weve been treated this way and we have such a bad taste in our mouths about Ferrari now given this nightmare of an experience. They even accused Ferrari of ************* of upselling ** on the extraneous repairs.Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I leased a car from *********************************************** of Newport Beach on 11/15/21. the car was delivered on 11/23/21 without a temporary license plate. I have called and texted the sales person weekly to no avail. I have been told several reasons why I have not received my license plate and registration to date. The latest excuse is that the leasing company did not have a valid tax license with the ******************** of ***** Vehicles. In April of 2022, they claim they reapplied for the correct license with the *** and would have the issue worked out in 10 days. I still don't have an answer. I have paid on this car since November of 2021 and paid insurance on a car that i cannot drive. The dealership did not have the proper license to lease a car in Louisiana which has caused me substantial financial harm. i have called the general manager and he will not call me back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.