ComplaintsforHouse of Sillage
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
June 27,2024 Purchased perfume and was charged full *** versus the monthly *** I would pay within a yearInitial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered perfume from the company, order # ***** and received half empty bottles the box was unsealed and used. Reached out to the company same day i got the product with pictures of half empty bottles and asked to return the box i Paid for $80. I want my money back and they can have their used product back. Company refused.Initial Complaint
06/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 24, 2023 (Saturday) I Pre-Ordered a ****** Mouse perfume set Order #***** a few minutes later I realized a payment choice error had been made and immediately requested a cancellation.I'm reporting this company for unfair business practices. The company informed me they could not cancel the order because they don't accept returns. I have not received the item yet so I don't consider it a return. *Note this is a pre-order and on their website the item can't even be shipped out until June 30, 2023 also it states it takes 2 business days to process my order. I ordered on a Saturday and upon discovery immediately requested a cancellation. This is an item in high demand that usually sales out within days, my cancellation will not cause financial harm to this company. I asked for a cancellation so that I could correct the choice of payment. I would have re-order with my correction of payment. The customer service is not fair. They still had ample time to cancel my order. Why make a hostage out of a customer. THIS WAS AN ONLINE ORDER NOT STORE PURCHASE their email contact is ****************************************** Enclosed is a copy showing this item is pre-order and not available yet
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.