Customer ReviewsforGuidance Alum

I received a call in April, 2021 from Guidance Alum, I had already enrolled in a consolidated loan with the federal government. I was told that I was pre-qualified for student loan forgiveness,but they needed to verify my income/household. I asked to be transferred to a manager to make sure this was a legal company. I filled out a 45 page application and told I was approved. I was told I had to enter into a 24 month contract after getting approved. The first five months I was required to pay $200 totaling $1000 for them completing my loan consolidation application. There after I would start the 24 month term with a monthly fee $99. It was explained to me that the benefits included student loan forgiveness, legal representation and document and agreement review. I was required to provide pay stubs and two references. Guidance Alum would complete the annual recertification process for repayment on my behalf during the 24 month term I then received a text and email on 3/31/22 saying payments are being stopped due to the CARE act. On 9/15/23 I received notification in the mail from Aidvantage which is the ********** of ********* Loan Servicing that the pause has ended and now I owe the full amount of my loan. I immediately called Guidance Alum. I get disconnected after two rings. I had another phone number for customer service which is now disconnected. I called Aidvantage and was told I was scammed. I want my money back and feel so humiliated that this happened to me.

I called the number they left in my voicemail. A woman answered "Student Recovery, Before We proceed I need to ask you some questions." I said What was the name of the company? She repeated Student Recovery. I asked if they were a government entity, she said they were a private company. I repeated "private company" and she hung up on me. I called back and asked for a website. She hung up on me again. I called once more and got (her husband?) who gave me studentadvisory.com as their website (same as in other comments here). He asked if I had a student loan, I said my kids did. He said then I should probably have them call, and hung up before I could utter another word. Website is dead. Guidancealumteam.com is also a dead website. If they respond that they took care of my concerns, don't believe it. I masked my number when I called so they have no earthly idea who called or who I am. I have done no business with them, nor will I. Very very obvious scam. Scammy answers to complaints too. SMH. T

scam!!!! Sounds good, don't lose your money. Call Federal Loan servicing, you should NEVER pay for service with your Federal Loan!

Scam Alert- Prior to receiving a call from Guidance Alum, I had already enrolled in a repayment plan on my own. I received a call from a rep in March 2021 and was told that I was pre-qualified for student loan forgiveness, but they would need to verify my income/household size. I asked if the company was affiliated with the ** **** of ********** and they said no, but that they were an independent company helping students with loan forgiveness. I asked about a website and was told: studentadvisory.net. I ****** the site and read all of the information of the services they were providing. I even went to the extent of asking to speak a manager who could fully explain who they are and what they do, and they granted my request. I entered into a 24 month contract after getting "approved". The first five months I was required to pay $200; totaling $1000 for them completing my loan consolidation application and representing me. There after, I would start the 24 month term with a monthly fee of $89. It was explained to me that the benefits included: student loan forgiveness, rapid credit improvement, reporting to three credit bureaus, legal representation, and document/agreement review. I documented everything that was explained to me during this initial phone conversation. I was required to provide two recent paycheck stubs, family size, and two references. I provided the phone number, address, and relationship for each references. I regret having disclose their information as well. I called them on 4/20/2021 for more clarification. ***** stated that Guidance Alum would complete the annual recertification process for repayment on my behalf during the 24 month term. After this, it would be my responsibility to complete the process. Received a random text and generic email on 3/31/2022 saying that payments are being stopped due to the CARES act. Contact number provided in the email did not work. It's evident that it was a scam and I deserve a full refund and apology!!

Terrible. Scam. I want my money back. Preying on teachers, shame on you. Shame on me for believing this.

I have paid Guidance Alum over hundreds of dollars and received a random text today that "due to Covid 19, they will no longer be billing my account". I called the customer service land was told that someone would call me back within an hour. It is now an hour later and I received no call back. Of course, when I attempt to call them back, the call will not go through and it keeps getting dropped!! I then received an email from them with the heading Disengaged: Cares Act which directed me to re-certify with my lender!! THIS COMPANY IS A FRAUD AND I WANT ALL OF MY MONEY BACK. I will be reaching out to my attorney!

I linked up with this company and they talked a really good game y'all be careful! I made automatic payments for 7 months all of the sudden they stopped and now I cannot get ahold of them! All the phone numbers they provided are now either non working or I get disconnected after two rings! I'm on hold with my bank as we speak! "Guidance alum" I know you're listening I want my money back!!!

I checked the BBB the first time I talked with someone from Guidance Alum. They had 5 stars. I thought I would be fine and that it wasn't a scam. However, now that I paid 5 payments of $450 and am calling to get my tax papers like the person at Guidance Alum said to do, no one is answering. I am feeling scammed and I definitely want all of my money back. I can't believe I fell for it.