ComplaintsforBeach Bunny

• Initial Complaint

  06/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered The Garden of ***************** WHITE in a small and the Garden of ******************* Top in a Medium -- They were a final sale ... Beach Bunny has yet again sent me the wrong suit they have sent me a ****** suit that is blue -- I ordered this is plenty of time to have it for the 4th of July. I do not want a blue ****** suit if I did I would have ordered it. I want the suit I ordered overnighted or a full refund. I have attached pictures of the invoice that came with the suit and you can clearly see that I ordered a Garden of ******************* Swim suit not the blue ****** suit pictured in the attachments. This is so disheartening.

  

  Business response

  07/15/2024

  Hi - We refunded the customer directly. We apologize for the inconvenience and have spoken to our teams about double checking fulfillment. 

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got married in November 2023 and purchased a bathing suit from this company to wear during our wedding weekend celebration. After wearing the bathing suit for just an hour, it broke. I was very upset because I absolutely loved the bathing suit and was very much looking forward to wearing it but unfortunately I had to change. Also, this was not a cheap bathing suit. I have already called and left a message with the company a few weeks ago when I returned from my wedding and I have not received any response back. I would like to be compensated as this bathing suit is not fixable because the break is in a metal piece that holds it together. Furthermore, it broke in multiple places. Thank you in advance for your time.

  

  Business response

  12/21/2023

  HI ******
  First and foremost, congratulations on your recent marriage!We sincerely appreciate you reaching out to us and bringing this matter to our attention. I am truly sorry to hear about the issue you experienced with the bathing suit, especially during such a special occasion.
  
  I want to extend my apologies for any inconvenience this may have caused. Your satisfaction is our top priority, and we take situations like this very seriously. I understand how disappointing it must have been for the bathing suit to break during your wedding weekend celebration.
  
  In speaking with our customer care specialists they did not have any emails from this email or the one we have on file so we apologize for not getting back to you as we pride ourselves in resolving matters within 24-48hrs. The team has just issued a refund for the total amount.
  
  We value your feedback and the opportunity to make things right. If you have any additional information or concerns, please feel free to share them, and we will do our best to address them.
  
  Congratulations once again on your marriage, and we appreciate your continued support.
  
  Best regards,
  **************;

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They run a fraudulent business. My fianc bought several hundreds of dollars' worth of swimsuits from this company for our wedding. These were clearly not marked as final sale (expect for 1 item), but when she tried to return items that did not fit or work, they claimed the items were final sale. **************** is not helpful, impossible to get a hold of, and useless.Two facts stand out that make their claim "that the items were final sale" a blatant lie are:- One items was clearly marked final sale, the others were not. Screenshots to support this. If the other items were final sale, why did they not have this same label clearly showing that?- When we initially tried to return the items (final day of return window), some of the items were able to return while a few were not with a message saying they were past the return window of that same day. This is what started the whole process and why we didn't return the items, as it seemed like a glitch in their website / system and we figured the company would respond with a resolution. If some of the items were able to be returned that day, does this not negate their claim that the items are final sale and unreturnable?

  

  Business response

  12/11/2023

  Hello,

  We apologize for the inconvenience and confusion. You should have been responded to in a quicker manner and with a better explanation. The item marked final sale was from sale section, the other items were part of friends and family with 25% off. The link in our refund policy does state any item purchased 20% off or more is final sale. We generally provide merchandise credit in these instances. However, being a new customer and understanding the communication was confusing I explained to the team your fianc should have been refunded at first. Prior to receiving this complaint via BBB we did provide a label for her return and she will receive a full refund to original payment method. Once items are received it will take **** business to show up on your statement. Again we are truly sorry for the service you received. We hope that we can gain a customer back. Congrats on your upcoming wedding. 

   

• Initial Complaint

  04/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I saw a swimsuit that caught my eye w/BB on ****** shopping & showed there was a 45day return policy. After I put order in,I saw their return policy behind the scenes says something completely different.I was confused & wanted to cancel my order & called them.They said they can't cancel orders once an order is put thru even though it was just 5min from when I put the online order in.There is no way it got shipped at night as soon as I had put the order in.False advertising shown on their ****** page vs what their company policies actually are should coincide w/one another so a consumer isn't confused & then forced to not be able to retract an order.U are forced to keep order going thru when u tried telling them u no longer want it & then on top of it u can't even do the return because they have reasons for everything on why they don't accept returns.Apparently even if you use a coupon you no longer can return.Then it says "21days return"-clearly not "45day" return like I show in their ad.On my order it doesn't say it was a "sale item" either so I dont' get why I can't return. I tried explaining their false advertisement on ****** showed 45 day return policy w/exact suit I purchased & showed that return policy w/the "sale price" right on ******.TALK ABOUT DECEIVING!!!I spent almost $300 onorde r & tried canceling as soon as I saw their OTHER return policy(even if I returned it with the liner and all tags still intact) that they wouldn't be willing to accept it. This is not acceptable when people are tricked by various ads showing one thing about their policy all to find out after an order is placed that an entirely different policy. See my photos of false advertising. I have no return label & dont want these items as I tried telling them over the phone.I should have been able to cancel this order considering it was nighttime and orders wouldn't even be shipped until next day

  

  Business response

  04/11/2023

  Hi - 

  Our swimwear specialist team has reached out to you to provide a return label and a refund. You should have received an email from either info or **********************************.

  In some instances we ship from multiple locations and for your particular order one item was fulfilled and shipped by our retail store within 30min of placing the order.

  Regarding our return policy, it is 21  days and you are correct our ****** ad team had not updated their site which we have requested be completed within 5-7 business days as of this morning.

  Please respond to our team confirming receipt of a prepaid return label. Once your return has movement on it we will provide the refund.

  Kind regards,

  Customer response

  04/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did find a return label in my email that I will use to send the return items back tomorrow. I will wait for the refund of my item to show back in my account after the return is brought back to them.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  03/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a bikini through Beachbunnyswimwear online on Jan 23, 2023. I tried contacting the company several times to ask for a cancellation as it was taking too long. I was told it was in back order (It was not posted as such at time of purchase) and that they couldnt cancel it even if it hadnt shipped yet. I would just need to receive it and then return it. I finally received the item last week on March 1st and it was the wrong size. I have tried to do the return online and it says This item is not legible for a return. I have called the company several times at different times with no answer, emailed and sent chat msgs explaining the issue and letting them know i have not exceeded the deadline. I got email responses telling me I have exceeded the deadline. Which I have not. I ask them to please call me so they can understand I jst received it. but its clear no one has cared to check further or ************** me via phone. This company is beyond frustrating to deal with. I paid $339.30 Order#******.

  

  Business response

  03/13/2023

  Dear ******,

  We truly apologize for the response you received from our team. We have an outsourced customer support staff that assists outside of business hours and if we are busy during business hours. Unfortunately, they sometimes respond to emails in a black and white manner. Had our internal team received this you would have been taken care of us ASAP. I will be working with our outsourced team in regards to this matter. As of this morning you should have received a prepaid shipping label. Once movement is made on the tracking we will issue your refund. If there is anything else we can do to keep you as a customer please let us know. All the best, 

  Customer response

  03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ************************************
  
   
  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We paid $225 plus tax and shipping for a bathing suit, and a piece of the bathing suit came apart and was lost. Please find attached photos indicating the small gold piece with screw-on end. As shown, one of the screw-on ends came loose and is missing. I sent a friendly email to Beach Bunny requesting a replacement part be mailed. I wasn't asking that it be covered under warranty and offered to pay for the part and shipping, although most ***************** would cover such a small thing. The bathing suit is not usable without it. A Beach Bunny representative responded by email stating that they don't keep extra parts and refused to help. All we got from them was a "sorry for the inconvenience." This is unacceptable for the high end prices they charge. I would expect better customer service and response. This company doesn't stand by its products. Please find attached a copy of the email chain with Beach Bunny. I'm sorry to trouble you and sincerely appreciate your help with this dispute.

  

  Business response

  11/23/2022

  Hi *******,

  My sincerest apologies that you received the response you did. Our rep was correct in stating we do not keep additional hardware on hand as we do not make these in our offices. However, she should have offered you two solutions (1) complete refund or (2) replacement. This suit is currently out of stock but is in route from our factory and should be here within 30 days. We absolutely stand behind our quality and with anything there are bound to be issues. We have a less than 1% damage rate and I am sorry you happened to get one of these items. Please let me know what we can do to make this right. 

  Sincerely

  ***************************************

  COO 

  ********************************************* 

  Customer response

  11/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  10/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have spent thousands of dollars in this store they have a rewards system. They told me to send pictures of my receipts which I have. I also have points on the site ****. I have been promised a new bikini top for free with **** points. I have enough points they will not honor this. This is false advertisement. I have been so stressed and Im pain for writing so many emails. I have tried chat, stores. No one will help me. I have bought the match bottoms months ago. On their site it says I can move points from separate accts. I only have 1 acct. same acct. not only will they give me points already earned, they will not honor the rewards system I have accumulated just over the summer. I didnt even know they had a loyalty program! I have been a fateful customer since they open almost 20 years ago! I was hung up on today from ****** the manager. She told me stores are closing down and that she cant get in touch with corporate either! I said just send me my bikini top its been months! I have the matching bottoms! $155 plus tax I paid they wont let me return it! I had to drive there twice was told the had a bathing suit coverup in my size and was holding it. When I got there, the place was closed! A clock said be back soon!!! I drove over 2 1-2 hours! With a perturbed bond out if my back! When the girl finally showed up it was about closing time! And she didnt have the item on hold for me! I have spent thousands! Thousands! And I can not believe Im being treated like this! I spent more money thinking I was going to level up and get free bathing suits! False advertisement!! Con jobs!!!!!! Buyer BEWARE!!!!!

  

  Business response

  03/10/2023

  To Whom It May ************** style="color: rgb(34, 34, 34); margin: 0px; font-size: small; font-family: Arial, Helvetica, sans-serif;">The communication I received today closing the above case is the first I have seen of this case. Upon reading the email threads I have reached out to the customer and will be handling the situation personally.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To whom it may concern I went online to purchase a swimsuit , when I checked out I noticed that instead of a top and bottom I recieved 2 bottoms within minutes I called, emailed and text the business, I got zero response. I wanted to correct the issue or cancel the purchase after about 2 hours they emailed me saying they could not cancel or fix the issue because it was already shipped out which I know was a lie. I told them I would return both when I got them because I could not believe how awful their service was, once I got the product their is a postcard in the package stating nothing worn can be returned. I opened the package to look at it tags on all in order and I contacted them for a return. Once again no answer to anything , finally I got a response saying the items are final sale. Not only was I forced into purchasing them but now I have to keep them. This company is terrible, I looked on their ******** site and they have so many bad reviews, they should not be allowed to be ripping people off.

  

  Business response

  07/20/2022

  Hello

  The order was placed on July 14th 2022 client accidently purchased all bottoms and no tops. Both fulfillment centers shipped the package(s) out within 30 mins of receiving order via Fed Ex 2 day. Client reached out to us at 12:40p on the same day but the packages had already been picked up by Fed Ex. 

  We provided a return label on Monday July 18th at our ************* the return is received we will provide a refund for the full amount. 

   

   

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought several items for a vacation, I returned to of the items per their policy within the time limit the ** stated with the original tags and unworn because the **mpany taking too long to return phone calls i used one box for all the returns/exchanges and now they refuse to refund me $332.50for the two items I have returned that they have acknowledged receipt if said goods so they are basically stealing $332.25 and making excuses not to refund me the money- they are in breach of **ntract per their own policy, practicing not in good faith, being fraudulent and deceptive all because the item did not have the appropriate return label however they have ack receipt of all items I returned- i ask you to help me resolve this and help me get the money back for goods i am no longer in possession of

  

  Business response

  11/11/2021

  Hi ****-
  
  I left you a voice message a few minutes ago. I want to first off say how sorry I am for the way my team handled the situation. I have spoken with our customer support team and although this was a terrible situation for you it was a great learning experience.
  
  I do show you have now been refunded $312.62 and these refunds were made yesterday. Attached I have provided screen shots of the refunds. They had to be done in batches as the team had to override our return system and do this manually. You should see these refunds hit your bank within 5-7 business days.
  
  I truly thank you for your support of Beach Bunny we are a small women run business and could not make it work without customers like you!We do hope you come back and shop with us. I have included a $150 gift card for the inconvenience we have caused.
  
  GIFT CARD ah9d345e1fefaa1a

  Customer response

  11/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩