3 Customer Reviews
Review from Jennifer A
1 star08/15/2022
Returned a watch for warranty repair service mid-May; in early August, received a random replacement watch, not similar to the watch I sent them, no explanation enclosed. I emailed them, and after nine days they finally replied they have no stock and dont know if/when they will have any. I guess they figured sending me something was better than nothing. They truly are one of the worst companies regarding customer service and response to emails/phone calls. They seem poorly staffed and unprofessional. Ohand their watches are not reliable. Ive owned two, both have broken relatively early. Apparently Ill just need to be satisfied with the watch they chose from their grab bag, a baby blue watch, not black like I sent them. Really?Review from Morgan S
1 star07/11/2022
Rip curl offers a 30-day return window. I made 3 attempts over the span of a few weeks to reach out for a return slip to return part of my order within the window. No one responded to my emails. Certainly shady business practices.Review from Huthbot
1 star03/22/2022
Rip curl offers a limited warranty on wet suits. I sent in my suit and they told me it did qualify for a full replacement. I have now been attempting to process the warranty through as a credit or replacement for almost 3 months. Rip curl hasnt responded to more than a dozen emails and no one ever answers their phones or returns voice messages. This has been pending since December 2nd 2021 today is March 22, 2022.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.