ComplaintsforHybrid Auto Club

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction Date:06/04/2024,Transaction amount:?978.5,I took my car to be repaired. The car had a high engine temperature alarm due to low coolant. The owner of the car repair shop said it would cost $800 to fix it. The car had no fault codes, and after 3 days, the repair shop said it was fixed, but there were additional charges. However, when I left, I found that there was a new problem. The staff couldn't solve it and asked me to come back the next day. The next day I came back, but the boss said it wasn't their problem. Then I continued to drive and found that the same problem still occurred. The engine high temperature alarm. I took it to several other repair shops for consultation and was told that I needed to repair the engine. His previous work was completely useless and fraudulent. He didn't fix the real problem at all. He made me waste so much money and waited for 3 days, but still didn't solve the problem! ! ! !!!!!

  Business response

  06/26/2024

  Thank you for allowing us the opportunity to address the complaint filed against our hybrid auto repair shop.
  

  In response to the customer's concerns, we would like to provide our perspective. During the customer's visit on 6/1/24, we conducted diagnostics for the check engine light, which revealed fault codes P148F (related to the water pump) and P0A0F (for the air mass flow sensor). Based on our findings, we recommended the replacement of both components for optimal vehicle performance and safety. The customer initially approved the replacement of the water pump, and we completed this service as requested.
  Subsequently, the customer returned and authorized the replacement of the air mass flow sensor, which was performed at an additional cost of $124.37, inclusive of taxes. We ensured transparency in communicating all costs and services before proceeding with any work.

  Once customer came to pick up car he accused us of breaking his stereo and threaten to call authorities and made a big skeptical, regarding the issue with the stereo screen, we want to clarify that our technicians did not handle or interfere with the stereo system during the service. As part of our standard procedure for hybrid vehicles, we disconnect the 12-volt battery located under the back seat to ensure safety and proper maintenance protocols. During this process, we noticed a brand-new radio in its original packaging located in the back seat area, indicating that any issues with the stereo were unrelated to our service.
  Furthermore, it's important to note that during the customer's interaction with our staff, they exhibited behavior that was aggressive and demanding, insisting that we address the stereo issue despite our assurance that we had not tampered with it.
  

  We value our customers' satisfaction and regret any inconvenience the customer may have experienced. Our team is committed to delivering high-quality service and ensuring the integrity of all vehicle components under our care.
  Please feel free to contact us directly if you require any further information or clarification regarding this matter. We appreciate your attention to this issue.
  Sincerely,

  *********************
  Owner
  **********

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